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assistant branch manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Demonstrates excellent interpersonal, analytical, and organizational skills. Proven track record of leadership to obtain successful outcomes. An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.Confident Assistant Manager skilled in communicating effectively and persuasively with senior colleagues and clients alike. Assistant Managersuccessful at facilitating ongoing professional development and making sound investment decisions. Skilled Financial Manager adept at increasing work process efficiency and profitability through functional and technical analysis.
Skills
  • Process implementation
  • Staff leadership and development
  • Strategic and financial planning expert
  • Strategic and financial planning expert
  • Polished communication skills
  • Customer relations
  • Business performance improvement
  • Customer relations
  • Customer relations
  • Data trending
  • Strength in financial planning
  • Accurate forecasting
  • Staff leadership and development
  • MBA
Education and Training
Strayer University Ashburn, VA Expected in Masters of Business Administration (MBA) : - GPA :
, Expected in Bachelors' of Science : Pharmacy - GPA : Pharmacy
, Expected in BS : - GPA : accredited in the US), Kabul University, Kabul Afghanistan Claire CV
Experience
Ballston Spa National Bank - Assistant Branch Manager
Guilderland, NY, 04/2013 -
  • Processed residential mortgage loan applications and offers or negotiated terms of residential mortgage loans for compensation or gain.
  • Developed and implemented efficient accounting, financial and operational systems.
  • Created executive analysis reports highlighting business issues, potential risks and profit opportunities.
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  • Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Employed advanced deal analysis, including hands-on negotiations with potential investors. Secured loans for high level management spending purposes. Created detailed financial models and analytical tools to facilitate variance analysis. Measured loan submissions based on quality control plans and investor regulatory compliance standards. Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters.
  • Consistently negotiated and influenced customers as well as employees to achieve designated branch goals.
  • Ensured that Teller Operational Standards, including proving the vault, Store Recap, drawer management and settlement competency are completed in accordance with company policy.
  • Assisted in the management of monthly audits and related reports and ensured the integrity of Store Operations through Store self audit.
  • Proficiently served as an active Certified Consumer Lender and Notary.
  • Coached team members on identifying sales opportunities to increase branch sales volume.
  • Served as a first line Escalation Manager for customer inquiries in order to maintain customer satisfaction.
  • Proactively led, managed, motivated and coached employees to produce desired sales results, and CWI strategies measured by designated metrics.
  • Ensured branch's execution and compliance with established CWI initiatives and exceeded customer expectations.
  • Attracted and retained diverse talent and provided leadership and mentoring to employees.
Ballston Spa National Bank - Assistant Branch Manager
Burnt Hills, NY, 02/2007 - 03/2013
  • Assumed the responsibilities of Branch Manager as needed.
  • Assisted the Branch Manager in achieving budgeted sales, gross profit, and expense lines within the branch.
  • Assisted in the selection, training, supervision, and evaluation of branch personnel to ensure their attainment of high individual productivity and achievement of the responsibilities and duties contained in their job descriptions.
  • Maintained favorable credit union community relations by dealing with members directly and fairly, representing the credit union in positive, results-oriented activities within the community.
  • Assisted the Branch Manager to ensure that all Credit Union policies and procedures were followed in all aspects of the bank operations and ensured that all branch personnel understood and complied with all applicable state and federal rules, regulations and laws.
  • Worked within Credit Union policy to preserve the security of all Credit Union assets.
  • Maintained constant personal contact with members and all employees to ensure customer satisfaction and to be a positive role model for all employees.
  • Provided input for performance evaluations of branch personnel.
  • Provided ongoing training and direction to branch employees.
  • Processed personal, automobile and home loans for Credit Union members.
  • Took the lead in coordinating branch operational audits.
Mountain American Credit Union - Financial Service Representative
Vernal, UT, 05/2005 - 05/2007
  • Processed automobile loans for customers.
  • Ensured the disbursement of approved loans in a timely fashion.
  • Informed customers on various types of accounts including IRAs and CDs.
  • Performed pre-audits to ensure ongoing adherence with compliance procedures.
  • Assisted branch manager on day to day duties such as balancing vaults, coin machines, taxes and FICA.
Ameris Bancorp - Head Teller
Cartersville, GA, 09/2003 - 05/2005
  • Supervised and coordinated activities of employees engaged in receiving and paying out money and keeping records of transactions in banks.
  • Assigned duties and work schedules to employees to ensure efficient functioning of department.
  • Trained employees in customer service and banking procedures.
  • Practiced issue identification, investigation and resolution of all customer complaints.
  • Maintained customer satisfaction by providing high level of customer service.
  • Audited the branch cash and assisted Manager with daily operations.
Ameris Bancorp - Head Teller
Cordele, GA, 01/2000 - 09/2003
  • Supervised and coordinated activities of employees engaged in receiving and paying out money and keeping records of transactions in banks.
  • Assigned duties and work schedules to workers to ensure efficient functioning of department.
  • Trained employees in customer service and banking procedures.
  • Examined Tellers reports of daily transactions for accuracy.
  • Audited the branch cash, and assisted Manager with daily operations.
Skills
banking, community relations, Credit, customer satisfaction, customer service, direction, fashion, gross profit, leadership, mentoring, money, mortgage loan, mortgage loans, personnel, policies, receiving, sales, supervision, taxes
Activities and Honors

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Assistant Branch Manager
  • Assistant Branch Manager
  • Financial Service Representative
  • Head Teller
  • Head Teller

Degrees

  • Masters of Business Administration (MBA)
  • Bachelors' of Science
  • BS

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