Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member versed in cash handling processes and management principles. Trustworthy Teller who enjoys working in a customer-focused work environment. Offers strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Bank Teller adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures.
Cash handling expertise
Compliance, banking laws and regulations
Night and safe deposit procedures
Advanced clerical knowledge
Focus toward details
Excellent customer skills
Assistant Branch Manager, 09/2011
to 06/2014 Washington Trust Bank – Ephrata,
Responsible for co-managing the branch while demonstrating positive leadership behaviors through team motivation, team development and leading by example.
Responsible for coordinating the training, sales, service and operational aspects supporting bank initiatives, which include leading and managing sales goals, participating and promoting business development activities and assisting with developing strategies for branch success.
Ensures and coordinates daily operations with accuracy and efficiency, while demonstrating a high level of product knowledge to ensure quality customer service.
Acts as the compliance representative and is accountable for complying with bank policies and procedures along with governmental regulatory requirements and risk management.
Maintained balancing record with honorable monthly rating.
Advised clients on mortgage, educational and personal loans.
Customer Service Specialist, 05/2010
to 09/2011 Sterling Savings Bank – Coulee City,
Responsible for processing transactions efficiently and accurately while providing the customer with an exceptional experience.
Responsible for building customer confidence, trust and loyalty through courtesy and professionalism.
Responsible for listening to customer needs, offering the right solutions and addressing questions and objections.
Responsible for following and adhering to all operational and security policies and procedures, including compliance and privacy policies to maintain customer confidentiality and information protection.
Perform security and maintenance of proper cash requirements in teller drawer, adhere to authority limits and balance teller cash.
Maintain a professional, confidential and courteous manner while representing bank in the community.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Executed wire transfers, stop payments and account transfers.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
New Accounts Specialist, 04/2008
to 04/2010 Mt. McKinley Bank – North Pole,
Responsible for providing exceptional customer service and performing advanced sales functions, including opening new accounts.
Perform transactions, such as opening checking, savings, CD's and IRA accounts, as well as more complicated transactions, such as IRA contributions, roll-overs, transfers and distributions.
Educate customers on alternative service channels.
Ability to effectively deal with all levels of customers in a professional manner.
Excellent customer service, interpersonal and listening skills.
Created member account profiles with use of online banking program.
Commercial /Consumer Loan Specialist, 03/2006
to 04/2008 Mt. McKinley Bank – Fairbanks,
Responsible for preparing documentation for processing new and existing loans, as well as coordinating loan closings.
Manages and maintains commercial loan files and documents.
Order credit bureau reports, as necessary.
Coordinate renewals of credit authorities and lines of credit.
Order and coordinate requirements of real estate loan to include appraisals, title commitments, flood determinations, etc.