Enthusiastic Branch Assistant Manager who leads branch staff in exceeding sales goals while delivering excellent customer service.
Top 50 Lenders during Loans promotions in March and April 2012.
Achieved top ten percentile in monthly sales in April, June and July 2010.
CSR of the Quarter in December 2002 and June 2003.
Quality Service and Teller Excellent Award in 2001 with AmSouth Bank
Received Top consumer sales specialist for three consecutive years for exceeding Branch Sales goals by 225% in Bank of Hawaii.
Awarded Consistent High Achiever in High Sales Volume. Teller of the year in 1989 in Bank of Hawaii.
Supervise and coach platform personnel and head Tellers. Ensure compliances are met, as well as individual goals.. Direct accomplishment of monthly cash count. Provide corrective action to both operational and administrative problems. Assist clients in opening various accounts. Verify completeness and accuracy in loan applications, process and close upon approval. Actively encourage a team approach toward planning and achieving branch goal and objectives. Direct team efforts toward the significant enhancement of customer satisfaction. Develop and implement new branch scorecard goals. Lead daily huddle and training drills as well as product knowledge. Make outside calls to execute accounts.
As a Head teller I managed Main branch and two remote drive through with a total of eleven tellers.
Ensure the staffing was sufficient. Completed balancing funds daily. Interview prospected teller as well as training the new teller. Prepare performance, review and council tellers as needed.
Opened various accounts and loans. Resolves customer and associate issues.
Supervise platform employees. Open various accounts. Reviewed and approved loan up to $25,000. Notarized bank and personal documents.Resolve problems and conflict in an effective manner. Assist operations department in Branch Manager absence, such approving checks and authorized teller transactions. Interact with customers both orally and in writing.
Credit through work related courses under American Institute of Banking.
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