Assistant Branch Manager Resume Example
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ASSISTANT BRANCH MANAGER
Summary
Operational and Sales Management Professional with over 6 years of experience in the banking industry. Successful track record of developing and implementing strategies that resulted in increased sales, and improving team performance.
Highlights
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Experience
Cambridge Savings BankCambridge , MAAssistant Branch Manager01/2012 to Current
- Assist in overall management of the branch, including operations, sales, service, and audit and staffing with a primary focus on operations.
- Assist in meeting or exceeding branch goals by deepening the existing relationships, developing new and profitable relationships, and minimizing customer attrition.
- Help customers in all aspects of opening and maintaining a variety of accounts in accordance with Bank's CIP and customer service policies.
- Conduct self audits in operations.
- Through audit findings, make recommendations to strengthen internal controls and safeguards for the purpose of ensuring general compliance with laws, regulations, and managerial policies.
- Supervise and coach employees throughout the branch and maintain workforce stability, through creating a supportive environment for staff.
- Perform related operational, sales and administrative functions as directed by the Branch Manager.
Cambridge Savings BankMelrose , MAAssistant Branch Manager01/2011 to 01/2012
- Managed day-to-day sales efforts in the branch, delivered on sales volumes and revenue targets in branch.
- Oversaw sales and service; expense, operations, and met financial and compliance standards.
- Directly managed platform staff, and tellers; including performance management, daily coaching, regular 10/10 meetings, recognition, and career development.
- Coached and developed the staff to achieve consistent Mystery Shop/CEMP scores at or above Market targets.
- Partnered with the DOC to ensure understanding and consistent implementation thus reducing unintentional variability while preparing for successful branch audits Developed short and long term strategic planning goals.
- Developed and efficient sales team through consistent coaching and behaviors.
- Partnered with Branch Manager to consistently share communications on branch overall performance, policy and procedures, product updates.
Cambridge Savings BankArlington Center , MAAssistant Branch Manager01/2009 to 01/2011
- Managed overall daily store operations including implementing policies and objectives.
- Monitored adherence to Company regulations, policies and procedures ensuring a strong operations foundation is in place and being followed such as dual controls, regulatory requirement conformance and audits.
- Established and solidified Customer relationships by providing legendary Customer Service based on the Guide Principles, CWI, Think Smart and WOW! Shops criteria.
- Supervised tellers by providing day-to-day leadership, coaching, supervision, mentoring and guidance to ensure ongoing development.
- Training to ensure proper handling of cash and delivering a legendary customer and employee experience.
- Ensured operational compliance with federal regulations and bank procedures.
- Created and implemented a plan to manage andminimize Store procedural violations.
- Demonstrated competency and accountability by setting the vault, auditing teller drawers, and managing reporting cash limits in accordance with Teller Operational Standards.
- Assisted ROO in conducting periodic reviews of store performance as it relates to audit compliance and retail operational standards.
- Monitored and analyzed market and regional performance related to retail operations, loss, risk exposure, payroll, budget and controllable expenses.
- Completed Employee Performance Evaluations, development plans, correction action plans in accordance with HR guidelines.
Fort Knox Federal Credit UnionFort Knox , KYHead Teller01/2008 to 01/2009
- Handled maintaining proper cash limits, cashing checks, accepting deposits, insuring cashier's checks, traveler's checks, cash advances, wired transfers, transfer of funds and paying /receiving large amounts of currency.
- Approved overrides, assisted in the training of new tellers, monitored cash limits, made supervisory decisions, responsible for approving checks for tellers, scheduled lunch breaks and ensured quality customer service at all times.
- Understood and met the needs of Customers by identifying sales opportunities and referring them to appropriate team members.
- Assisted in exceeding service goals by minimizing customer wait times.
- Coached new and existing co-workers to provide exceptional service.
Selco Community Credit UnionBend , ORTeller Associate01/2005 to 01/2007
- Enhanced Companies image by courteous and friendly servicing of customers' needs; initiate referral of new business.
- Acquired and maintained current knowledge of Company products and services and applicable Federal regulations, including Bank Secrecy.
- Accepted and processed deposit, payments, checks for cashing and other transactions according to established procedures and performance standards.
Education
BS:Finance & EconomicsCollege of Staten Island, City, StateFinance & Economics
Skills
- Excellent time and management skills
- Excellent organizational skills
- Strong interpersonal skills
- Excellent communicator
- Complex problem solving
- Team-player
- Self-motivated
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Resume Overview
School Attended
- College of Staten Island
Job Titles Held:
- Assistant Branch Manager
- Head Teller
- Teller Associate
Degrees
- BS : Finance & Economics
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