assistant branch manager resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Conscientious Manager effective at managing and leading teams, managing store operations and promoting products/services. Dedicated to hiring top-notch team members and assuring that store operations run smoothly. Organized and effective at encouraging team members' cooperation and productivity. Personable Manager who respects and appreciates all team members. Motivates employees using positive reinforcement and creative reward systems. Driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
  • Customer service
  • Interpersonal skills
  • Management collaboration
  • Highly competitive
  • Self-motivated
  • Personnel development
  • Goal-oriented
  • Approachable
  • Team player
  • Organized
  • Analytical
  • Strong team-builder
Work History
03/2020 to Current
Assistant Branch Manager Connex Credit Union Kansas City, MO,
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Collaborated with Tellers and Personal Financial Reps to exceed sales goals.
  • Developed sales strategy to meet established sales objectives.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Coached and developed branch staff by offering constructive feedback and training opportunities.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Supervised team of 12 branch employees and made recommendations regarding performance evaluations.
  • Protected company assets with strategic risk management approaches.
  • Demonstrated knowledge of branch financial products, including loans and lines of credit.
  • Interviewed, hired and trained team members to comply with company policies and procedures.
05/2015 to 03/2020
Assistant Branch Manager Connex Credit Union TX, State,
  • Interviewed job candidates and made staffing decisions.
  • Murrieta Main - Helped to manage a team of 25 team members.
  • Highway 79 - Managed a team of 6 team member in an In-store Branch as the acting Branch Manager.
  • Broadway & Palomar - Helped to Manage a team of 25+ tea members.
  • Palm Promenade - Helped Manage a team of 30 team members.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel in sales.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
11/2011 to 05/2015
Personal Banker Central Bancompany City, State,
  • Completed daily outbound calls, up to 1 hour per day.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Met existing customers to review current services and expand sales opportunities.
  • Deliver excellent customer service to every single customer.
  • Exceeded sales goals by 150%.
  • Created strategies to develop and expand sales of services to existing customer which resulted in a 125% increase in annual revenue.
  • Received regional branch recognition award for a 100% sales increase.
  • Continued education on current banking products and services through Licensing (Notary Public, Life insurance certified, series 6 and 63) Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
10/2008 to 07/2011
Teller Unify Financial Credit Union City, State,
  • Deliver exceptional customer service.
  • Meet quarterly sales goals.
  • Be knowledgeable of every product and service that can be offered to customers to retain or expand relationship.
  • Work in a very fast paced environment while delivering excellent customer service.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Coordinated daily cash reconciliation at a high-volume location.
  • Maintained balancing record with 98% rate of accuracy.
Expected in to to
Associate of Arts: Business
Southwestern College - Chula Vista, CA
Expected in 2008 to to
High School Diploma:
Mar Vista High School - Imperial Beach, CA
  • Exceeded monthly store sales goals 12 months in a row.
  • Managed a store that exceeded company expectations in every category during the 1st, 2nd, 3rd and 4th quarter.
  • Repeatedly received recognition from superiors for excellence in service.
  • Always with a Passing on Audits and scoring a 99% in one of the Audits.
Additional Information
  • Recognitions & Awards Ranked No. 1 Personal Banker for the whole 2013 year in the Southbay San Diego Market. Quaterly , half a year and annual recognitions from Store Managers, District Managers, Regional Managers and Regional Presidents.

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Resume Overview

School Attended

  • Southwestern College
  • Mar Vista High School

Job Titles Held:

  • Assistant Branch Manager
  • Assistant Branch Manager
  • Personal Banker
  • Teller


  • Associate of Arts
  • High School Diploma

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