SEARCH

Assistant Branch Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ASSISTANT BRANCH MANAGER
Summary

Personable Assistant Manager skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on member service. Well-versed in identifying areas in need of improvement and implementing actionable solutions. Aiming to fulfill the Manager Branch role with 10 years of related experience.

Skills
  • Exceptional multitasking skills
  • Exceptional communication skills
  • Composure under pressure
  • Innovate problem solver
  • Strong sense of banking ethics
  • Trust Key Holder
  • Detail-oriented
  • Administrative
  • ATM
  • Banking
  • Benefits
  • Credit
  • Detail-oriented
  • Equity
  • Human Resource
  • Insurance
  • Team development
  • Team leadership
  • Marketing
  • Mechanical
  • Multitasking
  • Navy
  • Network
  • Processes
  • Quality Control
  • Recruiting
  • Client relationship management
  • Federal regulations
  • Customer and vendor relations
  • Excellent communication skills
  • Strategic planning
  • Employee training
  • Strong interpersonal skills
Experience
Assistant Branch ManagerCompany Name | City, State | June 2016 - Current
  • Monitor daily branch/cash operations to ensure assets are secure and within operational limits/change fund limits.
  • Network within the community to identify and capitalize on business opportunities.
  • Developed several internal employee recognition programs and activities to motivate and increase productivity.
  • Conduct daily, weekly, and monthly Quality Control Check audits to maintain strict audit compliance of branch operations.
  • Ensure branch compliance with company policies and government regulations to prevent and detect rule violations, to protect the company.
  • Planned and coordinated a successful relocation of the North Decatur Branch.
  • Streamlined operational efficiencies by coordinating Member Service Representative development and succession planning.
  • Train and mentor highly effective teams
  • Developed branch business plan for maximum profitability and effectiveness.
Supervisor of Branch OperationsCompany Name | City, State | January 2015 - June 2016
  • Assist management with the overall managing of the branch.
  • Successfully developed and implemented training standards.
  • Ensure ATM and Mid-day procedures are completed accurately and timely.
  • Compose and maintained all Performance Annual Reviews (PAR).
  • Perform GEM observations and One on One's.
  • Process Member Service Representative platform and teller transactions with high accuracy.
  • Generated daily reports and conducted branch audits.
  • Cross service Navy Federals products and services.
  • Maintain change fund limit through shipping and ordering cash through the Federal Reserve Bank.
  • Develop exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Member Service RepresentativeCompany Name | City, State | September 2013 - January 2015
  • Successful acquisition of new branch location, Arlington Texas.
  • Greet members entering the branch with enthusiasm.
  • Described features and benefits of Navy Federal Credit Union's product and services to members.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.Answered product questions with up-to-date knowledge branch promotions.
  • Processed new membership, new checking accounts, certificates, IRC's, loans, mortgage applications and credit card applications.
  • Reconcile cash and checks against computer records.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Loan Servicing SpecialistCompany Name | City, State | February 2003 - August 2013
  • Ensure superior member experience by addressing member concerns, demonstrate empathy and resolving problems on the spot.
  • Manage wide variety of member service and administrative tasks to resolve member issues quickly and efficiently.
  • Process all GAP and Mechanical Assurance Protections insurance program.
  • Trained and Mentored new team members Processed and maintained all Home Equity Line of Credit files.
  • Plan and execute successful corporate department relocation.
  • Set up and maintain physical and electronic filing systems for titles.
  • Reach out to major credit bureaus to obtain records and discuss entries.
  • File accurate weekly, monthly, quarterly regulatory paperwork and maintain organization to support smooth audit processes Training.
  • Management Tool Box.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Audited files regularly to detect and correct paperwork and processing errors.
Education and Training
High School DiplomaLincoln Academy High School
Training

· Management Tool Box

· Leading Leaders

· Connect Four

· Assistant Manager Workshops

· Assistant Manager Training

· Branch Manager Training

· Currently Attending MBTI Certificate Program

Awards
  • Awards , 2018 BOSS Branch Operation Super Star Award Winner 2018 Sustained Superior Performance Award Employee of the Year” Award WestStar Employee of the Quarter” Award WestStar
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Lincoln Academy High School

Job Titles Held:

  • Assistant Branch Manager
  • Supervisor of Branch Operations
  • Member Service Representative
  • Loan Servicing Specialist

Degrees

  • High School Diploma

Similar Resumes

View All
Assistant-Branch-Manager-resume-sample

Assistant Branch Manager

Surprise, Arizona