assistant branch manager resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Diligent financial professional bringing 10 years of excellent performance in management roles. Strong history of meeting branch sales objectives through loan product expertise and targeted sales strategy. Offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 8 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Account Retention
Annual Budget Management
Loan Application Assessment
Account Collections
Time Management
Business Relationship Management
Proactive and Focused
Service Oriented
Decision Making
Sales Support
Critical Thinking
Prioritizing and Planning
Staff Recruitment and Hiring
Goal Setting
Adaptable to Changing Conditions
Creative and Innovative
Strategy Development
Relationship Building
Team Building Leadership
Financial Resources Management
Employee Training Oversight
Willing to Learn
Work Planning
Customer Service
Regulatory Compliance
Compliance Assessment
Cost Data Analysis
Financial Resource Management
Experience
Assistant Branch Manager, 10/2020 to 02/2023 Hmn Financial, Inc. – Austin, MN,
Monitored daily operations and supported Branch Manager in necessary duties.
Trained and mentored highly effective teams to meet corporate service standards.
Provided bank leadership in absence of branch manager.
Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Supported outside sales force in servicing and obtaining new business.
Supervised 2 branch team members and provided management with suggestions regarding performance assessments.
Reviewed applications against established parameters to determine approval, rejection or modification requirements.
Evaluated credit application to determine risk factors and financial feasibility.
Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
Verified cash by balancing cash drawers and maintaining cash count records.
Planned work schedules to maintain adequate staffing levels.
Evaluated budget plans and current costs to project trends and recommend updates.
Managed and inspired team members to perform to full potential, driving branch profitability.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Assistant Branch Manager, 03/2017 to 09/2020 Hmn Financial, Inc. – Marshalltown, IA,
Monitored daily operations and supported Branch Manager in necessary duties.
Provided bank leadership in absence of branch manager.
Trained and mentored highly effective teams to meet corporate service standards.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Built client rapport through frequent individualized recommendations for financial products and services.
Supervised 5 branch team members and provided management with suggestions regarding performance assessments.
Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
Reviewed applications against established parameters to determine approval, rejection or modification requirements.
Evaluated credit application to determine risk factors and financial feasibility.
Evaluated budget plans and current costs to project trends and recommend updates.
Verified cash by balancing cash drawers and maintaining cash count records.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Senior Manager, 12/2015 to 03/2017 National Coordination Center – Savannah, GA,
Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
Developed and led process improvements to optimize operations and reduce costs.
Maintained adequate staffing to meet objectives within budget.
Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
Used data and analytics to diagnose trends and link to business performance outcomes.
Worked cross-functionally with marketing, sales and finance departments.
Performed financial analysis to inform discussions with partners and make strategic decisions.
Selected, developed and evaluated personnel to achieve business objectives.
Resolved customer inquiries and complaints requiring management-level escalation.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Evaluated individual and team business performance and identified opportunities for improvement.
Assigned work and monitored performance of project personnel.
Recruited and trained new employees to meet job requirements.
Interviewed prospective employees and provided input to HR on hiring decisions.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Reviewed completed work to verify consistency, quality and conformance.
Assistant Store Manager, 04/2012 to 11/2015 Swarovski – Santa Monica, CA,
Answered customer questions and addressed problems and complaints in person and via phone.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Maintained inventory by checking merchandise to determine levels.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Formed and sustained strategic relationships with clients.
Mitigated business risks by working closely with staff members and assessing performance.
Monitored progress by establishing plans, budgets and measuring results.
Created effective business plans to focus strategic decisions on long-term objectives.
Forecasted customer demand to set prices or credit terms for goods or services.
Education and Training
High School Diploma: , Expected in 05/2000 to Crockett High School - Austin, TX, GPA:
: Medical Billing & Coding, Expected in to Everest University - Tampa - Tampa, FL GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.