assistant branch manager resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
AREA OF EXPERTISE Investment Banking, Credit and Loan processing Financial Audit & Quality Control Branch/Department Operations Managers Sales leadership, Training , mentoring, Team coaching Work Organization and strategic planning
Highlights
Exceptional customer service
Sales expertise
Risk management evaluation background
Strong sense of banking ethics
Inventory management background
Excellent communication skills
Strong work ethic
Energetic
Organized
Flexible
Accomplishments
Increased annual revenue by creating effective strategies to expand existing customers with other services we offer. Coach teller in referring customers and non customers to our Relationship Bankers for sales and them also meeting there referral goal. Consistently achieved over 100% in our Quarterly goals leading to over 150% in our YTD goals and over 300% in our lending goal.
Experience
03/2009 to Current
Assistant Branch ManagerIaa Inc – San Bernardino, CA,
Successfully markets all branch products and services to individuals and local businesses through outreach activities .
Use our outbuilding calling Relationship builder with prospect clients and relationship sustainer with existing clients by uncovering, anticipating and addressing needs .
Team leader in strategic partnerships with the specialists in mortgage lending and investments services Responsible for managing and growing sales and deposit base of $47 millions.
Involved in different community outreach activities.
Supervising ten plus employees and provides relief management to other offices in our district.
Ensures that policies and procedures are followed by team members.
Accountable for the daily branch operational functions Motivates, mentors, develops, and coaches coworkers to foster team environment facilitating branch and individual goals achievement. through the consistent use of star performance practices.
Received numerous quarterly awards for overall branch sales accomplishments.
Capital One Bank Accredited Audit specialist: audit other branches for accounting compliance, quality control and marketing operations.
Patriot act specialist: making sure the business accounts in the branch are in compliance with federal laws.
Capital One Vault/Safe box specialist Scoring average 95% in the bi-annual product mastery test.
Scoring 100% in Capital One Bank secret shopper program Scoring 95% in most annual branch audit.
2007 to 03/2009
Retail Leadership AssociateFirst Bank Online – , TN,
Successfully acquire and enhance professional leadership and management skills to the competency level of Branch Manager.
Develop and maintain professional image at all times and demonstrate a level of knowledge necessary to gain customer and staff confidence.
Develop motivational skills to lead staff to the successful achievement of team goals.
Opened new customer accounts, including checking, savings and lines of credit and loans.
Processed sales referrals and promoted bank services and products, Established new customer accounts including checking, savings, lines of credit and loans.Trained employees on cash drawer operation.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Increased quarterly sales by [<number>]%.Entered member transaction data into the online banking software.Maintained confidentiality of bank records and client information.Loaded consumer loan applications into the [<name>] loan processing program.
04/2006 to 01/2007
Lead Teller ManagerChevy Chase Bank – , ,
Responsible for the Teller Line excellence at the branch and for the development and implementation of marketing plans to increase business as well as retaining existing clients.
Maintain a high level of professional, courteous, and efficient service to our customers and other internal departments to ensure increased productivity and profitability/Identify problems and problem situations, analyze alternative courses of action, and implement effective solutions behind the teller line.
Coach Tellers on competitive products within the industry and ensure that the tellers is staffed in order to guarantee our customers fast, efficient, friendly and knowledgeable service.
Create a positive team-oriented environment in the branch and work effectively as a team player with peers Lead by example, demonstrating integrity, and projecting a professional and positive leadership image to customers and staff Maximize sales potential through community outreach Trained and supervised new tellers in the processin.
11/2005 to 04/2006
TellerChevy Chase Bank – , ,
Maintain and balance cash drawer Identify and refer sales opportunities to Relationship Bankers Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
Maintain supply and sale of consignment item.
Deliver outstanding customer experience by executing transactions quickly and flawlessly.
Education
Expected in 1985 to to
Inter Cert & leaving certificate : Cavan Vocational School - , GPA:
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