- Montgomery Street, San Francisco, CA 94105
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Proactive financial leader actively pursuing a Risk Mitigation Manager role to continue developing highly effective teams, while managing daily operations with efficiency, and maintaining focus on member services. Well-versed in identifying areas in need of improvement and implementing actionable solutions, in order to maintain a sound position within an organizations regulatory and compliance standards. Willing and able to go above and beyond to meet organizational objectives. Offering ten years of successful performance in branch management.
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Esl Federal Credit Union – Geneseo, NY,
- Coached, developed, and maintained a highly effective supervisory team to meet HVCU sales and service standards.
- Perform all duties and expectations of branch manager, as needed.
- Create, build, and maintain relationships with business members.
- Developed strategy to achieve target sales goals.
- Compiled operational and risk data detailing financial metrics to help management make proactive decisions
- Monitor and
- Designed sales and service strategies to improve revenue and retention.
- Evaluated budget plans and current costs to project cost analysis and assist in making recommendations accordingly for annual branch budget
- Monitored daily operations, in addition to performing all audit and compliance related functions
- Lean Six Sigma trained through green belt
- High Prospect Graduate; led several teams to improve operational efficiencies within the organization.
- Oversaw all branch quarterly security training, security meetings, and ensured understanding of all matters relating to branch safety and security.
- Strong familiarity with BSA, CTR, SAR, and all local and federal financial regulations
- Under my management, coached, developed, and prepared three supervisors for next level management role.
Tishman Speyer – Los Angeles, CA,
· Responsible for the coaching, development, and growth of team 2-3 team members.
· Monitor all operations, audit, and control functions to be compliant with bank regulations, as well as state and federal regulations.
· Identify client questions, complaints, and concerns.
· Find resolutions to ensure exceptional client service experience.
· Schedule out control tasks to test that processes in place were effective.
· Scheduling out a team of 2-3. This includes, but not limited to; vacation planning for 12 month period, emergency situations, and standard weekly scheduling.
J. A. King – Nashville, TN,
· Responsible for all audit, compliance, and performance there of on the branch level to comply with banking, state, and federal regulations.
· Strategy Planning: develop processes to grow bottom line, as well as increase overall business productivity.
· Hire, develop, train, and coach team of at least 4 at any given time.
· Creation of action plans to further grow the business as well as increase efficiency with internal compliance and control.
· Scheduling a staff of 5-10 weekly. This included; hourly planning to ensure maximum efficiency of all team members, and to maintain an exemplary client experience.
· Received regional branch recognition award for outstanding customer service.
· Maintained confidentiality of bank records and client information.
· Under my training, development, and supervision, prepared four team members for managerial roles.
Ashford University - San Diego, CA,
- Concentration in Leadership
- Cum laude graduate
- Golden Key International Honor Society Inductee
- Completed coursework in: Management Communications with Technology Tools, Legal Environment, Organizational Behavior, Functions of Modern Management, Strategies: Marketing/Advertising/Public Relations, Human Resources Management, Financial Decision-making, Business Ethics & Social Responsibility, Leading Organizational Change, Strategies in Organizational Leadership, and Contemporary Issues in Organizational Leadership.
SUNY Empire State College - Saratoga Springs, NY
- 3.4 GPA
- Completed coursework in Case Management, Counseling Children and Adolescents, Chemical Addiction, Crisis Intervention, Ethical Dilemmas in Human Services, Family Violence, Adolescent Development, and Child Development.
SUNY Rockland Community College - Suffern, NY,
- 3.7 GPA
- Magna cum laude graduate
- Elected as a Member of the Phi Sigma Omicron Honor Society for Outstanding Academic Achievement.
- Completed coursework in Introduction to Criminal Justice, Principles of Sociology, Juvenile Justice Systems, History of Policing, General Psychology, among others.
Boston University - Boston, MA,
- 3.6 GPA
- Completed coursework in Legal Research, Technology and the Paralegal, Real Estate Law, Business Law, Litigation, and Probate and Family Law.
- · Served as key contributing member to Leadership team.
- · Guided, planned, and assisted in the implementation of two bank mergers and acquisitions at a branch level.
- · Streamlined processes during mergers and acquisitions to have little or no client impact upon implementation of new procedures.
- Successfully led the Death Claims Team, which resulted in a more streamline process for the organization, and it's members.
- Lean Six Sigma trained- white, yellow, and green belt
- High Prospect Graduate
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School Attended
- Ashford University
- SUNY Empire State College
- SUNY Rockland Community College
- Boston University
Job Titles Held:
- Assistant Branch Manager
- Client Service Manager
- Service Manager
Degrees
- Master of Arts
- Bachelor of Science
- Associate of Applied Science
- Certification
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