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Assistant Branch Manager Resume Example

Resume Score: 90%

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ASSISTANT BRANCH MANAGER
Professional Summary
My main objective is to find a career that I will really enjoy. I like the office environment and have many skills associated with an office job.  I enjoy helping people and working with the public.  I have held numerous positions where I have learned how to properly speak to people with kindness, understanding and respect.  It is my goal to be a happy person and bring that sentiment to my work place.  It is important to be positive and compassionate.

Core Qualifications
·   I have great customer service skills
·   I also have great typing and computer skills.
·   I am definitely a people person and feel as though I have a friendly persona.
·   I am experienced in answering multi-line phones
·   I am knowledgeable in data entry
·   I am a Notary Public
· I am an organized person and have great organizational skills
·   I maintain calmness in tough situations and like to solve issues in a timely manner
·   I love to learn new things and am a fast learner
·   I have a wonderful sense of humor  
·   I am skilled in helping customers with any concerns and problem solving/troubleshooting.
· I use Microsoft office products, including Word, Excel, Outlook and minimal use in Power Point
·  Detail Oriented
Experience
Assistant Branch Manager09/2006 to CurrentMartha's Vineyard Savings BankEdgartown, MAWhen coming back to employment at the bank, I started again as Head Teller and moved within a couple years to Assistant Branch Manager.   In 2007, along with many others, I assisted with a merger between the Dukes County Savings Bank and the Martha's Vineyard Co-Operative Bank.  For just over a year (2010-2011), from creation to elimination of the department, I was a part of a call center in which I would help customers with any and all aspects of our products from initial contact.  I have regularly dealt with vendor access along with overseeing building maintenance.  I use Word and Excel daily and am very experienced in letter writing and the creation of simple spreadsheets.  I deal regularly with cash handling and balancing, customer service in all facets of the banks products and services and the supervision of three to four staff members.   I have been a part of numerous committees within the bank as well.  It is important to me to be involved in the programs that my company offers.  Examples include the banks Wellness Committee, Relay for Life, our annual Branch Staff/Operations Appreciation event and Calendar Committee.  Each year for the past two, we have had a wellness initiative that allows for employees to earn time off and prizes while committing themselves to a healthier lifestyle.  I am also a team captain for the banks Relay for Life team for the second year in a row, although, I have been a part of the team for the last five years.  I have been instrumental in fundraisers that have earned our team the highest dollar amount in donations above all other teams.  For the last 5 years I have been directly involved with the planning an annual party for our branch staff and operations department.  It is a truly amazing event that allows our staff to get to know one another and have fun in the process.  Also in the recent past couple of years, I have been an integral part of the banks calendar committee.  Each year we have our own employees take pictures around the island and have them published into a custom created calendar for all of our customers to enjoy, near and far.
Front End Manager08/2005 to 03/2012Stop & ShopEdgartown, MAI worked 3-4 nights a week for Stop & Shop.  This jobs responsibilities included a great deal of cash handling, refunds, entering Western Union transfers and managing the front end staff.  I was promoted quickly to front end manager.  Less than a year after I began employment.
Sales Person03/2005 to 09/2006Imperial DistributorsSt Auburn, MA.
  • For a short time from March 2005-September 2006 I left the island and worked for this distributing company.  I was responsible for filling and maintaining stock, inventory control and appearance of particular departments as a sub-contractor for Stop and Shops.  Because of my ability to understand the needs of the job and my orgazational skills, they made me responsible for one of the largest stores in my division.
Branch Manager06/1999 to 03/2005Dukes County Savings BankEdgartown, MassachusettsI started off as a teller, performing normal teller functions; maintaining a cash drawer and a small amount of other related customer service.  In 2001, I was promoted to Head Teller.  Basically, I was a manager in training.  I learned all the functional roles of the Branch Manager and I took a leadership role when the Manager and Assistant were unavailable.  In January 2003, I was promoted to Assistant Branch Manager, where I then assumed the role of the Branch Manager when she was not available and assisted her with all daily Branch Management functions.  In March of 2004 I was promoted to Branch Manager.   I was responsible for the management of 5 employees.  Also, my Job included the maintaining of a vault, all customer service duties, which included account openings and helping customers individually with their accounts.   This job also included helping and making sure the tellers are in proof by auditing and gaining knowledge with frequent testing of regulations.  I also had the same duties as any teller in my workplace.  This involved the counting of cash and because we did not have a separate proof department, the encoding and filming of many checks.  Also, I am very familiar with the filing of checks and deposit tickets.  I feel that I excelled in this job and I loved what I did.  I became a Branch Manager in a very short period of time.  I feel that working as a team is top priority and I would not have excelled the way I did without those I worked with.  Also, in January of 2004, we had a major system conversion, of which I was 100% involved.  I went through training in all aspects of our new system, including mortgages, personal loans, teller and administration.  I was solely responsible for the training of the bank's entire branch staff in our new computer system and made sure they were prepared for a conversion in one month's time.
Teller06/1998 to 05/1999Compass BankEdgartown, MA
  • At this place of employment, I was responsible for maintaining a cash drawer and a bit of customer service and sales.
Assistant Department Head01/1993 to 06/1998Cronigs MarketVineyard Haven, MA
  • My responsibilities at this job included ordering for and maintaining four major departments in a local independent grocery store.  This included resets of departments and strategic merchandising.
Education
High School Diploma: General Studies1991Martha's Vineyard Regional High SchoolOak Bluffs, MA
Early Childhood EducationFisher CollegeBoston, MA1991-1993
PsychologyCape Cod Community CollegeBarnstable, MA1993-1995
Personal Information
I am definitely a people person and like working with the public.   I am experienced in answering multi-line phones  and I am knowledgeable in data entry.  I maintain calmness in tough situations and try to solve issues in a timely manner. I love to learn and do so quickly. I have a wonderful sense of humor but am serious when the situation calls for it.  I enjoy the challenge of helping customers with any concerns and problem solving/troubleshooting.
Skills
Internal auditing and maintaining cash drawers and vaults, account Management, call center, processor conversion, customer service, filing, merchandising, simple Excel spreadsheets , Microsoft word, sales, computer and typing, customer needs assessment and creative problem solving.
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Resume Overview

Companies Worked For:

  • Martha's Vineyard Savings Bank
  • Stop & Shop
  • Imperial Distributors
  • Dukes County Savings Bank
  • Compass Bank
  • Cronigs Market

School Attended

  • Martha's Vineyard Regional High School
  • Fisher College
  • Cape Cod Community College

Job Titles Held:

  • Assistant Branch Manager
  • Front End Manager
  • Sales Person
  • Branch Manager
  • Teller
  • Assistant Department Head

Degrees

  • High School Diploma : General Studies 1991
    Early Childhood Education
    Psychology

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