Assistant Association Manager Resume Example
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ASSISTANT ASSOCIATION MANAGER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Firstservice Residential | San Antonio , TXAssistant Association Manager11/2019 - Current
- Developed strong, professional relationships with Officers and residents by initiating collaboration and delivering exemplary service and engagement.
- Supervised and coordinated the work of maintenance technicians and vendors to optimize productivity and enhance results.
- Oversaw budgeting process for thirteen (13) assigned properties.
- Prepared detailed budgets and reports on financial conditions of various community associations for the board of directors.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Wrote clear and concise owner's reports based on findings from quarterly financial statements.
- Developed and implemented a strategic plan for property management.
- Recognized for fostering good working relationships with owners, residents, and board members.
- Managed day-to-day operations for several multi-unit community associations property with a wide number of occupants.
Sands Of Kahana | La Quinta , CACommunity Association Manager08/2019 - 11/2019
- Maintained seamless daily operations for COA and HOA communities.
- Collaborated with theboard of directors to address financial matters and develop budgetary guidelines.
- Facilitated timely resolution to all neighborhood challenges and tenant complaints.
- Coordinated and negotiated service agreements for trash removal, landscaping, and other property services.
- Demonstrated in-depth knowledge of community rules and regulations.
- Oversaw daily operations, maintenance, and administration of various properties.
- Liaised between company and owners to address and remedy ongoing concerns.
- Coordinated maintenance and repair requests with the maintenance department and contacted contractors for bid proposals.
- Planned and conducted board meetings on a monthly basis to enable residents to voice concerns and provide a forum for issues to be addressed.
- Assisted owners with analyzing complex real estate documents and loan agreements.
Penumbra | Roseville , CACustomer Service Administrative Assistant05/2018 - 08/2018
- Supported office operations, managed client correspondence, ensured record tracking, and handled internal communications.
- Exceeded specific team goals by partnering with staff to share and implement best practices.
- Created PowerPoint presentations used for business development.
- Drove customer feedback to deliver information to management for corrective action.
- Generated financial and data trend reports to present decision-makers with valuable data.
- Updated system to organize office documentation, maximizing efficiency, and increasing productivity.
- Scheduled appointments for management teams and maintained updated calendar using Microsoft applications.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Set up and maintained physical and electronic filing systems.
- Worked with IT, Marketing, and Training department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
Heilind Electronics | Johnson City , NYCustomer Service Representative
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Educated customers on special pricing opportunities and company offerings.
- Trained new employees each quarter in procedures and policies in order to maximize team performance.
- Upheld privacy and security requirements established by federal regulatory agencies.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
Miami University | CityBachelor of Science in Interdisciplinary Studies05/2018
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Resume Overview
School Attended
- Miami University
Job Titles Held:
- Assistant Association Manager
- Community Association Manager
- Customer Service Administrative Assistant
- Customer Service Representative
Degrees
- Bachelor of Science in Interdisciplinary Studies
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