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Assistant Association Manager Resume Example

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KH
ASSISTANT ASSOCIATION MANAGER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Managerial finance
  • Managerial experience
  • Effective time manager
  • Skilled multi-tasker
  • Microsoft Office
  • Valid Ohio driver's license
  • Multi-family property management
  • Organization
  • Administrative support
  • Planning and coordination
  • Communications
  • Problem resolution
  • Customer service
  • Process improvement
  • Relationship development
  • Team building
Experience
Firstservice Residential | San Antonio , TXAssistant Association Manager11/2019 - Current
  • Developed strong, professional relationships with Officers and residents by initiating collaboration and delivering exemplary service and engagement.
  • Supervised and coordinated the work of maintenance technicians and vendors to optimize productivity and enhance results.
  • Oversaw budgeting process for thirteen (13) assigned properties.
  • Prepared detailed budgets and reports on financial conditions of various community associations for the board of directors.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Developed and implemented a strategic plan for property management.
  • Recognized for fostering good working relationships with owners, residents, and board members.
  • Managed day-to-day operations for several multi-unit community associations property with a wide number of occupants.
Sands Of Kahana | La Quinta , CACommunity Association Manager08/2019 - 11/2019
  • Maintained seamless daily operations for COA and HOA communities.
  • Collaborated with theboard of directors to address financial matters and develop budgetary guidelines.
  • Facilitated timely resolution to all neighborhood challenges and tenant complaints.
  • Coordinated and negotiated service agreements for trash removal, landscaping, and other property services.
  • Demonstrated in-depth knowledge of community rules and regulations.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Coordinated maintenance and repair requests with the maintenance department and contacted contractors for bid proposals.
  • Planned and conducted board meetings on a monthly basis to enable residents to voice concerns and provide a forum for issues to be addressed.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
Penumbra | Roseville , CACustomer Service Administrative Assistant05/2018 - 08/2018
  • Supported office operations, managed client correspondence, ensured record tracking, and handled internal communications.
  • Exceeded specific team goals by partnering with staff to share and implement best practices.
  • Created PowerPoint presentations used for business development.
  • Drove customer feedback to deliver information to management for corrective action.
  • Generated financial and data trend reports to present decision-makers with valuable data.
  • Updated system to organize office documentation, maximizing efficiency, and increasing productivity.
  • Scheduled appointments for management teams and maintained updated calendar using Microsoft applications.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Set up and maintained physical and electronic filing systems.
  • Worked with IT, Marketing, and Training department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
Heilind Electronics | Johnson City , NYCustomer Service Representative
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Upheld privacy and security requirements established by federal regulatory agencies.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
Miami University | CityBachelor of Science in Interdisciplinary Studies05/2018
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Resume Overview

School Attended

  • Miami University

Job Titles Held:

  • Assistant Association Manager
  • Community Association Manager
  • Customer Service Administrative Assistant
  • Customer Service Representative

Degrees

  • Bachelor of Science in Interdisciplinary Studies

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