Enthusiastic manager with 7 years of experience supervising staff apparel and front end settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
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- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Recruited, managed and motivated 30+member retail team to give every guest positive and memorable experiences.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
- Assisted customers by answering questions and fulfilling requests.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with locating and choosing merchandise in any store department.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Answered questions about store policies and concerns to support positive customer experiences.
- Evaluated employee performance and made recommendations for improvements.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Maintained strong customer relations and effective customer service standards.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed and implemented robust training and mentoring strategies.
- Interceded between during arguments and diffused tense situations by employing coaching and
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Oversaw cash flow of store, including cashier operations, bookkeeping and security.
- Supported promotional plans by updating signage with price changes.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Checked for outdated and overripe grocery items and removed from inventory.
- Supervised team of 20 staff members.
- Documented and resolved with coaching which led to either termination or results.
- First Aid/CPR Certified
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School Attended
- Pahrump Valley High School
Job Titles Held:
- Assistant Apparel Manager
- Front End Manager
- Produce Clerk
Degrees
- High School Diploma
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