Assistant And Support Manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Talented Manager touting 11 years of expertise maintaining supply levels and handling large orders for $40,000 monthly revenue organization. Knowledgeable resource committed to assisting customers and alleviating conflicts through effective communication and active listening. Promoting exemplary skills in developing positive workplace environments and boosting employee morale.
Accomplishments
Achieved $50,000 increase in sells through effectively helping with people the right people in the right place to sufficiently execute the goal.
Supervised team of 75 staff members.
Achieved monthly 5% gain through effectively helping with controlling and managing production cost inventory items.
Skills
Recruitment, Interviewing and Training
Cash Handling and Reconciliation
Team Building and Motivation
Retail Operations
Merchandise Quality Assurance
Health and Safety Procedures
Inventory Management
Microsoft Office
Strategic planning
Operations management
Employee performance evaluations
Work History
Assistant and Support Manager, 10/2011 to 05/2021 Whole Foods – Carmel, IN,
Work with effective support team in drawing out sales plan, inventory control and productive initiatives.
Keep and maintain effective working relationship with product supply clients.
Managed staff of 50 plus associates
Manage store in Store Manager’s absence.
Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Coached employees through day-to-day work and complex problems.
Established and updated work schedules to account for changing staff levels and expected workloads.
Tracked and documented metrics, and evaluated trends.
Monitored employee and customer interactions to assess quality of service.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Grocery Supervisor, 12/2012 to 02/2015 Bed Bath & Beyond – Largo, FL,
Prepared and planned for upcoming events that would impact department.
Adapts to changing business needs and work responsibilities and works with variety of situations, individuals, groups, and varying customer needs.
Communicated regularly to management regarding department operation and challenges.
Ensures that work is complete and accurate and independently follows up with others to ensure that tasks have been fulfilled.
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves.
Reviewed inventory levels on daily basis and placed orders for products and merchandise for restocking purposes.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue
Successfully drove new product lines to increase annual profits by 15%.
Customer Service Associate, 10/2011 to 12/2012 Bangor Savings Bank – Old Town, ME,
Obtain all necessary information to offer appropriate response to product and service inquiries.
Developed and actualized customer service initiatives to decrease wait times from 10 to 5 minutes.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Provided primary customer support to internal and external customers.
Teller, 04/2009 to 01/2011 TCF Bank – City, STATE,
Stocked supplies for customers and personal teller station
Educated customers on use of banking website and mobile apps
Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service and 20 new customer monthly.
Processed customer transactions promptly, minimizing wait times of less than 5 minutes
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Established rapport with new clients to increase satisfaction and loyalty
Counted, verified and handled bank deposits and armored car transactions
Executed wire transfers, stop payments and account transfers
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