Assistant And Support Manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Talented Manager touting 11 years of expertise maintaining supply levels and handling large orders for $40,000 monthly revenue organization. Knowledgeable resource committed to assisting customers and alleviating conflicts through effective communication and active listening. Promoting exemplary skills in developing positive workplace environments and boosting employee morale.

  • Achieved $50,000 increase in sells through effectively helping with people the right people in the right place to sufficiently execute the goal.
  • Supervised team of 75 staff members.
  • Achieved monthly 5% gain through effectively helping with controlling and managing production cost inventory items.
  • Recruitment, Interviewing and Training
  • Cash Handling and Reconciliation
  • Team Building and Motivation
  • Retail Operations
  • Merchandise Quality Assurance
  • Health and Safety Procedures
  • Inventory Management
  • Microsoft Office
  • Strategic planning
  • Operations management
  • Employee performance evaluations
Work History
Assistant and Support Manager, 10/2011 to 05/2021
Whole FoodsCarmel, IN,
  • Work with effective support team in drawing out sales plan, inventory control and productive initiatives.
  • Keep and maintain effective working relationship with product supply clients.
  • Managed staff of 50 plus associates
  • Manage store in Store Manager’s absence.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Tracked and documented metrics, and evaluated trends.
  • Monitored employee and customer interactions to assess quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Grocery Supervisor, 12/2012 to 02/2015
Bed Bath & BeyondLargo, FL,
  • Prepared and planned for upcoming events that would impact department.
  • Adapts to changing business needs and work responsibilities and works with variety of situations, individuals, groups, and varying customer needs.
  • Communicated regularly to management regarding department operation and challenges.
  • Ensures that work is complete and accurate and independently follows up with others to ensure that tasks have been fulfilled.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves.
  • Reviewed inventory levels on daily basis and placed orders for products and merchandise for restocking purposes.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue
  • Successfully drove new product lines to increase annual profits by 15%.
Customer Service Associate, 10/2011 to 12/2012
Bangor Savings BankOld Town, ME,
  • Obtain all necessary information to offer appropriate response to product and service inquiries.
  • Developed and actualized customer service initiatives to decrease wait times from 10 to 5 minutes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided primary customer support to internal and external customers.
Teller, 04/2009 to 01/2011
TCF BankCity, STATE,
  • Stocked supplies for customers and personal teller station
  • Educated customers on use of banking website and mobile apps
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service and 20 new customer monthly.
  • Processed customer transactions promptly, minimizing wait times of less than 5 minutes
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Established rapport with new clients to increase satisfaction and loyalty
  • Counted, verified and handled bank deposits and armored car transactions
  • Executed wire transfers, stop payments and account transfers
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
Associate Degree: Criminal Justice, Expected in 01/2009
Richard J Daley College - Chicago,
High School Diploma: , Expected in 1997
Hirsch Metro High School - Chicago, IL,

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Resume Overview

School Attended

  • Richard J Daley College
  • Hirsch Metro High School

Job Titles Held:

  • Assistant and Support Manager
  • Grocery Supervisor
  • Customer Service Associate
  • Teller


  • Associate Degree
  • High School Diploma

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