Seeking employment as supervisor, manager or director of social services in a challenging organization.
Case management Computer Literate Ability to think abstractly, formulates details, and plan ahead Leadership and advocacy skills
Spearheaded the expedited fs pilot project in Delancey.
Created new departmental procedures manual.
Assessed departmental training needs.
Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 12% increase in productivity and accuracy
Managed intake, ongoing medical and food stamps, provider units.
Handled all functions related to community legal services.
Assistance District Administrator02/2015 to CurrentDepartment of Public WelfarePhila, Pa
Managed team of four of professionals.
Reviewing case records, completing performance evaluations, meeting with unit supervisors, and insuring continuous job training.
Assisting District Administrator with planning and supervisory functions and acting as the District Administrator when required.
Implementing District programs, interacting with community organizations, and performing vital district functions.
Spearheaded cross-functional initiative to achieve increase productivity.
Streamlined the chain of command and internal structural roles, relationships and responsibilities.
Directed strategic initiatives to achieve increase accuracy in food stamp, cash and medical assistance authorization and timeliness.
Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Identified inefficiencies and made recommendations for process improvements.
Income Maintenance Case Worker Supervisor05/2007 to 02/2015Department of Public WelfarePhila, Pa
Plans, organizes, delegates, and monitors unit's work by developing goals, assigning priorities, distributing work, maintaining controls, requiring progress reports and viewing online reports, and adjusting work schedule when necessary to ensure equitable work assignments for employees and completion of work by deadlines.
Examines unit's work and reads case records to ensure the accuracy, completeness and timeliness of the caseloads.
Provides unit with job description and performance standards; prepares and signs employee performance evaluations; monitor's sick leave usage; and maintains a safe work environment.
Ensures staff Interviews customers for the purpose of determining and explaining eligibility and all related requirements.
Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints.
Managed team of 6-8 unit members.
Spearheaded cross-functional initiative to achieve increased productivity.
Responsible for ensuring the unit determines initial/ongoing eligibility for programs administered by the Department of Human services (DHS). Makes timely dispositions on applications and requests for benefits; completes required paperwork and data input; and notifies customers of eligibility and/or ineligibility.
Supervises unit to complete and process over payment claims; investigates all complaints; and files appropriate notices and reports
Income Maintenance Case Worker01/2000 to 04/2007Department of WelfarePhila, Pa
Interviews customers for the purpose of determining and explaining eligibility and all related requirements.
Provides employment and supportive services and refers customers to the appropriate self sufficiency activities.
Determines initial/ongoing eligibility for programs administered by the Department of Human Services (DHS), Office of Income Maintenance (OIM) and the Philadelphia County Assistance Office (PCAO).
Verifies eligibility criteria.
Processes IEVS and other automated matches.
Completes and processes over payment claims.
Performs caseload management/case maintenance by responding to relevant information generated by agency systems, the public, customers or other sources.
Inputs and updates customer information into electronic systems
Responds to computer generated information, completes forms and updates case records.
Communicates with customers and other members of the public by responding promptly and professionally to incoming correspondence and telephone calls.
Documents actions taken to insure prompt and accurate responses to verbal and written inquiries.
Located barriers to client employment and helped to develop strategies for overcoming these barriers
Managed caseloads and acted as an advocate for client rights.
Collected and analyzed data
Collected information about clients, using techniques such as interviewing, discussion, and observation
Adhered to productivity and quality assurance standards
Insurance Agent03/1995 to 12/1999Colonial Penn LifePhila, Pa
Interview prospective clients for insurance.
Advising clients in regards to life and health insurance.