Assistance Coordinator Resume Example
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ASSISTANCE COORDINATOR
Professional Summary
Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Skills
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Work History
Assistance Coordinator, 07/2014 to 05/2015
Hcc Life Insurance – Frederick , MD
Hcc Life Insurance – Frederick , MD
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
- Answered a constant flow of customer calls.
Correctional Officer, 01/2012 to 01/2014
Blue Earth County – Mankato , MN
Blue Earth County – Mankato , MN
- Conducted routine and emergency head counts.
- Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Received and accounted for personal possessions and determined inmate work assignments.
- Searched the building and grounds, living quarters and work areas for contraband.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
RPS Support Specialist, 03/2008 to 12/2010
Banctec – City , STATE
Banctec – City , STATE
- Entered numerical data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
Education
High School Diploma: 2007
Eufaula High School - City, State
Eufaula High School - City, State
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Resume Overview
School Attended
- Eufaula High School
Job Titles Held:
- Assistance Coordinator
- Correctional Officer
- RPS Support Specialist
Degrees
- High School Diploma : 2007
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