Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Skills
Word processing
Advanced Excel spreadsheet functions
Accurate and detailed
Professional and mature
Flexible
Proofreading
Maintains confidentiality
Independent worker
Works well under pressure
Dedicated team player
Work History
06/2014 to 04/2015Assistance CoordinatorHcc Life Insurance | Frederick, MD,
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Answered a constant flow of customer calls.
2012 to 2014Correctional OfficerBlue Earth County | Mankato, MN,
Conducted routine and emergency head counts.
Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Made rounds at specified intervals and conducted head counts and roll calls.
Received and accounted for personal possessions and determined inmate work assignments.
Searched the building and grounds, living quarters and work areas for contraband.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
02/2008 to 11/2010RPS Support SpecialistBanctec | City, STATE,
Entered numerical data into databases in a timely and accurate manner.
Scanned documentation and entered into the database.
Obtained scanned records and uploaded them into the database.
Education
Expected in 2007High School Diploma | Eufaula High School, Eufaula, ALGPA:
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