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Assistance Coordinator Resume Example

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ASSISTANCE COORDINATOR
Professional Summary
Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Skills

  • Word processing
  • Advanced Excel spreadsheet functions
  • Accurate and detailed
  • Professional and mature
  • Flexible
  • Proofreading
  • Maintains confidentiality
  • Independent worker
  • Works well under pressure
  • Dedicated team player
Work History
Assistance Coordinator, 07/2014 to 05/2015
Road America – Columbus, GA
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Answered a constant flow of customer calls.


Correctional Officer, 01/2012 to 01/2014
Corrections Corporation of America – Lumpkin, GA
  • Conducted routine and emergency head counts.
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.


RPS Support Specialist, 03/2008 to 12/2010
Banctec – Columbus, GA
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.

Education
High School Diploma: 2007
Eufaula High School - Eufaula, AL
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Resume Overview

Companies Worked For:

  • Road America
  • Corrections Corporation of America
  • Banctec

School Attended

  • Eufaula High School

Job Titles Held:

  • Assistance Coordinator
  • Correctional Officer
  • RPS Support Specialist

Degrees

  • High School Diploma : 2007

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