Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

  • Word processing
  • Advanced Excel spreadsheet functions
  • Accurate and detailed
  • Professional and mature
  • Flexible
  • Proofreading
  • Maintains confidentiality
  • Independent worker
  • Works well under pressure
  • Dedicated team player
Work History
06/2014 to 04/2015 Assistance Coordinator Hcc Life Insurance | Frederick, MD,
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Answered a constant flow of customer calls.

2012 to 2014 Correctional Officer Blue Earth County | Mankato, MN,
  • Conducted routine and emergency head counts.
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.

02/2008 to 11/2010 RPS Support Specialist Banctec | City, STATE,
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.

Expected in 2007 High School Diploma | Eufaula High School, Eufaula, AL GPA:

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Resume Overview

School Attended

  • Eufaula High School

Job Titles Held:

  • Assistance Coordinator
  • Correctional Officer
  • RPS Support Specialist


  • High School Diploma

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