Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Advanced Excel spreadsheet functions
Accurate and detailed
Professional and mature
Works well under pressure
Dedicated team player
Assistance Coordinator, 07/2014 to 05/2015 Road America – Columbus, GA
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Answered a constant flow of customer calls.
Correctional Officer, 01/2012 to 01/2014 Corrections Corporation of America – Lumpkin, GA
Conducted routine and emergency head counts.
Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Made rounds at specified intervals and conducted head counts and roll calls.
Received and accounted for personal possessions and determined inmate work assignments.
Searched the building and grounds, living quarters and work areas for contraband.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
RPS Support Specialist, 03/2008 to 12/2010 Banctec – Columbus, GA
Entered numerical data into databases in a timely and accurate manner.
Scanned documentation and entered into the database.
Obtained scanned records and uploaded them into the database.
High School Diploma: 2007 Eufaula High School - Eufaula, AL