Talented Asset Protection Associate and investigator that is highly effective at completing investigations, building detailed and effective case folders utilizing all evidence obtained, blending in to many different backgrounds for surveillance of subjects, communicating with teammates and supervisors, driving down shrink and protecting the company and store from fraud, theft and customer/associate incident/accident financial losses by thoroughly investigating all aspects and details of claims submitted. Acts calmly in high stress situations, practices de-escalation in all aggressive and high pressure situations and always strives for customer satisfaction by providing effective customer service as well as thorough and detailed (within company policies and state laws) information and assistance regarding claims and fraudulent theft cases. High motivated, flexible in working both fast paced and slower environments and looking for more permanent role with room for advancement.
Skills
Physical detention of suspects
Loss prevention background
CCTV tracking
Report writing abilities
Investigation and interrogation
CCTV Systems
Risk management
People skills
Computer skills
Microsoft Office
Reliable and trustworthy
Organizational skills
Working collaboratively
Blending in to different environments
Teamwork and communication
Attention to detail
Decision making/Critical Thinking in timely manner
De-escalation techniques and abilities
Education and Training
Strayer UniversityWashington, DCExpected in – –:Criminal Justice - GPA:
3.3 GPA
Major in Criminal Justice Administration
Focus in Investigations and Operations
Dean's List Honoree First, Second and Third Semesters 2018; First and Third Semesters 2019 and First Semester 2020
Union Grove High SchoolMcDonough, GA, Expected in 05/2010 – –High School Diploma: - GPA:
Experience
Stockx - Asset Protection Associate Chicago, IL, 03/2018 - Current
Conducted continuous surveillance on foot and/or via PTZ cameras to document suspicious behavior/theft/actions relating to open claims against the store.
Conducted total investigations including witness interview and documentation, video evidence and physical evidence retention in regards to open claims against the store for both customers and associates.
Completed detailed case folders for prosecution of theft in court/Testified in court on behalf of the company for multiple types of cases.
Maintained store compliance with physical security schematics to protect assets.
Maintained safety and security of premises, visitors and employees.
Produced well-written reports detailing shoplifting and attempted theft.
Reviewed CCTV footage to obtain evidence of theft.
Controlled reduction of loss inventory by protecting company assets.
Identified potential shoplifters and alerted management.
Partnered with store managers on basis to conduct loss investigations.
Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
Detained shoplifters and contacted local law enforcement for immediate assistance.
Built cross-functional relationships with business partners to reduce losses.
Planned, organized and scheduled strategy collaboration with other asset protection specialists.
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Conducted continuous surveillance on foot and/or via PTZ cameras to document suspicious behavior/theft/actions in regards to open claims against the store and shoplifting cases.
Conducted total investigations including witness interview and documentation, video evidence and physical evidence retention in regards to open claims against the store for both customers and associates.
Completed detailed case folders for prosecution of theft cases in court/Testified in court on behalf of the company for multiples types of cases.
Maintained safety and security of premises, visitors and employees.
Produced well-written reports detailing shoplifting and attempted theft.
Reviewed CCTV footage to obtain evidence of theft.
Controlled reduction of loss inventory by protecting company assets.
Identified potential shoplifters and alerted management.
Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
Detained shoplifters and contacted local law enforcement for immediate assistance.
Partnered with store managers on basis to conduct loss investigations.
Maintained store compliance with physical security schematics to protect assets.
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Planned, organized and scheduled strategy collaboration with other asset protection specialists.
Built cross-functional relationships with business partners to reduce losses.
Conducted continuous surveillance on foot and/or via PTZ cameras to document suspicious behavior/theft/actions in regards to open claims against the store and shoplifting cases.
Conducted total investigations including witness interview and documentation, video evidence and physical evidence retention in regards to open claims against the store for both customers and associates.
Completed detailed case folders for prosecution of theft cases in court/Testified in court on behalf of the company for multiples types of cases.
Maintained safety and security of premises, visitors and employees.
Produced well-written reports detailing shoplifting and attempted theft.
Reviewed CCTV footage to obtain evidence of theft.
Controlled reduction of loss inventory by protecting company assets.
Identified potential shoplifters and alerted management.
Detained shoplifters and contacted local law enforcement for immediate assistance.
Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
Partnered with store managers on basis to conduct loss investigations.
Maintained store compliance with physical security schematics to protect assets.
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Planned, organized and scheduled strategy collaboration with other asset protection specialists.
Built cross-functional relationships with business partners to reduce losses.
Rack Room Shoes Inc. - Sales Associate Gurnee, IL, 02/2013 - 08/2014
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built trusting relationships with customers by making personal connections.
Met merchandise processing standards and maintained organized and accessible work area.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Coordinated activities with other departments to ensure quality customer service.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Worked with fellow sales team members to achieve group targets.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
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