Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Microsoft Works
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Store maintenance ability
  • Adaptive team player
  • Friendly and helpful
  • Quick learner
  • Able to lift [30] pounds
  • Excellent people skills
  • Problem-solving skills
  • Able to persuade others effectively
  • Cash register operations
  • Exceptional customer service
  • Skilled upseller
  • Fast and efficient service worker
  • Restaurant operations
  • Opening/closing procedures

Customer Assistance

  • Worked with companies and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


  • Consistently generated additional revenue through skilled sales techniques.

Work Experience
02/2015 to Current
Assembly Line Worker Stanley Black & Decker, Inc. Milwaukie, OR,

Packed containers and re-packed damaged containers.Banded, wrapped, packaged and cleaned equipment.Followed proper selection procedures as established by the company.Oversaw warehousing and storage practices and housekeeping.

2015 to 02/2015
Assembly Line Worker Stanley Black & Decker, Inc. San Diego, CA,

Maintained accurate stock records and schedules.Unloaded, picked, staged and loaded products for shipping. Operated equipment to move food product. Oversaw warehousing and storage practices and housekeeping.Worked at a rapid pace to meet tight deadlines.Banded, wrapped, packaged and cleaned equipment.Operated forklifts safely, with a 0% incident rate.Packed containers and re-packed damaged containers.

07/2014 to 11/2014
Customer Service Representative Capstar Financial Holdings, Inc. Woodbury, TN,

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Maintained up-to-date records at all times. Troubleshoot issues via telephone. Properly directed inbound calls in phone queues to improve call flow.

04/2014 to 07/2014
Deli Clerk Weis Markets, Inc. Scott, PA,

Took necessary steps to meet customer needs and effectively resolve food or service issues. Properly portioned and packaged take-out foods for customers.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Took initiative to find extra tasks when scheduled duties were completed.

06/2013 to 2014
Customer Service H&R Block, Inc. Belle Chasse, LA,

Created visual marketing and styled window displays. Loaded and unloaded merchandise using a ladder and pallet jack. Ran the cash register. Maintained a neat clean store, inside and out. Climbed ladders to change gas price. Assist customers with any questions. Stock the roller grill and soda/coffee area. Stock and reorganized the coolers. Unloaded the truck and stocked the floor. General duties as assigned. Listen attentively to customer needs and concerns, demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party.

10/2012 to 04/2013
Sales Associate Batteries Plus, Llc Ellenton, FL,

Demonstrated that customers come first by serving them with a sense of urgency. Answered questions regarding the store and its merchandise. Demonstrated use and care of merchandise. Greeted customers and ascertained customers' needs. Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Received and processed cash and credit payments for in-store purchases.

05/2011 to 10/2012
Cashier/Server Wayne Resa Detroit, MI,

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving. Assisted co-workers.Responded to resident or guest complaints regarding food or service. Accepted payment from customers and made change as necessary. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Responded to resident or guest complaints regarding food or service

Educational Background
Expected in 2013
High School Diploma: General Studies
Parkway North High school - Maryland Heights, Missouri

Customer Service, Receptionist, Retail Sales, Operations, Cash, Cash Register, Marketing, Telephone, 30 Wpm, Microsoft Works, Problem-solving, Team Player, Typing, Clarify, File

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Resume Overview

School Attended

  • Parkway North High school

Job Titles Held:

  • Assembly Line Worker
  • Assembly Line Worker
  • Customer Service Representative
  • Deli Clerk
  • Customer Service
  • Sales Associate
  • Cashier/Server


  • High School Diploma

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