Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
To obtain a position where my experience will be used to the fullest to advance the
goals of both my employer and myself.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
01/2010 to CurrentAsk HR RepresentativeJbt Corporation | Apex, NC,
Provides technical and service support to employees/managers on HR online systems and
tools.
Interprets HR policies, programs, and tools and provides coaching and guidance for
managers and employees on use of such resources.
Completes record keeping, auditing and other administrative processing for HR division.
Research, troubleshoots, diagnoses and assesses issues for employee questions to
resolve their requests and escalates as needed to appropriate area ensuring end to end
resolution.
Logs, documents and maintains records on customer questions, concerns and problems
utilizing systems and processes.
Provides initial contact with new employees and managers to ensure a high tech
approach.
Educates managers and employees about HR products, policies, services and online
resources available.
Coordinates with other divisions and departments, serving as an advocate in a customer-
centric approach to resolve managers' concerns and facilitate completion of on-boarding
processes.
Identifies opportunities for improvement in communication, on-line content and process
design to improve customer understanding and awareness.
01/2007 to 01/2010Human Resource Assistant/ Training CoordinatorInfinite Ability Inc | City, STATE,
Implement and develop training programs to advance both the company and their employees
per state Requirements.
Coordinate and schedule training classes with external customers.
Administer Employee Health and Dental Benefits.
Assist employees with Cobra and worker compensation Issues.
Maintain employee files.
Develop and implement new employee orientations.
Train new employees on company policies and procedures.
Assist with payroll.
Assist with recruitment, interview process and termination proceedings.
Instructor for Fire Safety.
01/2003 to 01/2007House Manager/CNAInfinite Ability Inc | City, STATE,
responsible for managing 20+ staff and schedules.
Insured daily operations are in accordance with residents individual service plans and
goals.
Maintained documentation and required reports per state requirements.
Communicated with other agencies and county representatives to insure the best quality
of care for residents.
01/1988 to 01/2002Customer Care TechnicianVerizon | City, STATE,
Communicated effectively with customers to determine problems and assist in resolutions
through research utilized data base systems, regulations and various other resources.
Processed orders timely and efficiently to ensure high levels of customer satisfaction.
Assisted/Educated customers regarding general technical information and billing
inquires.
Developed and maintained effective working rapport with colleagues to insure mutual
attainment of company objectives.
Assisted outside technicians in providing service to our customers through analysis of
electrical faults and programming.
Sales of company products and services to customers.
Education and Training
Expected in 1991 | Madison Area Technical College, , GPA: Several Credits earned towards Business Management Degree
Expected in 2004 | Phlebotomist certificate
Madison Area Technical College, , GPA: Nursing Assistant Certificate
CNA License
Expected in 2009Human Resource Certificate
Morning Star Group Training & Consulting | Madison Area Technical College, , GPA: Certified Fire Safety Instructor for the Department of Human Services ~University of
Wisconsin Oshkosh for Assisted Living Communities
Morning Star Group Training & Consulting
Expected in 2009Certificate of Completion for Adult Education Training Methods
Associated Financial Group | , , GPA:
Expected in 2009Certificate of Accomplishment for COBRA Compliance Seminar
Associated Financial Group | , , GPA:
Expected in 2010Certificate of Accomplishment HR200 FMLA & Other Leave of Absence Issues Seminar | , , GPA:
Skills
administrative, approach, Assisted Living, auditing, Benefits, billing, Business Management, CNA, coaching, Consulting, content, customer satisfaction, data base, documentation, Financial, Human Resource, HR, Instructor, managing, Nursing, payroll, policies, process
design, processes, programming, quality, rapport, record keeping, recruitment, Research, Safety, Sales, training programs
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Resume Overview
School Attended
Madison Area Technical College
Phlebotomist certificate
Madison Area Technical College
Madison Area Technical College
Job Titles Held:
Ask HR Representative
Human Resource Assistant/ Training Coordinator
House Manager/CNA
Customer Care Technician
Degrees
Human Resource Certificate
Morning Star Group Training & Consulting
Certificate of Completion for Adult Education Training Methods
Associated Financial Group
Certificate of Accomplishment for COBRA Compliance Seminar
Associated Financial Group
Certificate of Accomplishment HR200 FMLA & Other Leave of Absence Issues Seminar
