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Ask HR Representative Resume Example

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ASK HR REPRESENTATIVE
Summary
To obtain a position where my experience will be used to the fullest to advance the goals of both my employer and myself.
Experience
Ask HR Representative
January 2010 to Current American Family Insurance － Madison, WI
  • Provides technical and service support to employees/managers on HR online systems and tools.
  • Interprets HR policies, programs, and tools and provides coaching and guidance for managers and employees on use of such resources.
  • Completes record keeping, auditing and other administrative processing for HR division.
  • Research, troubleshoots, diagnoses and assesses issues for employee questions to resolve their requests and escalates as needed to appropriate area ensuring end to end resolution.
  • Logs, documents and maintains records on customer questions, concerns and problems utilizing systems and processes.
  • Provides initial contact with new employees and managers to ensure a high tech approach.
  • Educates managers and employees about HR products, policies, services and online resources available.
  • Coordinates with other divisions and departments, serving as an advocate in a customer- centric approach to resolve managers' concerns and facilitate completion of on-boarding processes.
  • Identifies opportunities for improvement in communication, on-line content and process design to improve customer understanding and awareness.
Human Resource Assistant/ Training Coordinator
January 2007 to January 2010 Infinite Ability Inc － Sun Prairie, WI
  • Implement and develop training programs to advance both the company and their employees per state Requirements.
  • Coordinate and schedule training classes with external customers.
  • Administer Employee Health and Dental Benefits.
  • Assist employees with Cobra and worker compensation Issues.
  • Maintain employee files.
  • Develop and implement new employee orientations.
  • Train new employees on company policies and procedures.
  • Assist with payroll.
  • Assist with recruitment, interview process and termination proceedings.
  • Instructor for Fire Safety.
House Manager/CNA
January 2003 to January 2007 Infinite Ability Inc － Sun Prairie, WI
  • responsible for managing 20+ staff and schedules.
  • Insured daily operations are in accordance with residents individual service plans and goals.
  • Maintained documentation and required reports per state requirements.
  • Communicated with other agencies and county representatives to insure the best quality of care for residents.
Customer Care Technician
January 1988 to January 2002 Verizon － Sun Prairie, WI
  • Communicated effectively with customers to determine problems and assist in resolutions through research utilized data base systems, regulations and various other resources.
  • Processed orders timely and efficiently to ensure high levels of customer satisfaction.
  • Assisted/Educated customers regarding general technical information and billing inquires.
  • Developed and maintained effective working rapport with colleagues to insure mutual attainment of company objectives.
  • Assisted outside technicians in providing service to our customers through analysis of electrical faults and programming.
  • Sales of company products and services to customers.
Education and Training
1991 Madison Area Technical College Several Credits earned towards Business Management Degree
2004 Phlebotomist certificate Madison Area Technical College Nursing Assistant Certificate CNA License
Human Resource Certificate Morning Star Group Training & Consulting : 2009 Madison Area Technical College Certified Fire Safety Instructor for the Department of Human Services ~University of Wisconsin Oshkosh for Assisted Living Communities Morning Star Group Training & Consulting
Certificate of Completion for Adult Education Training Methods Associated Financial Group : 2009
Certificate of Accomplishment for COBRA Compliance Seminar Associated Financial Group : 2009
Certificate of Accomplishment HR200 FMLA & Other Leave of Absence Issues Seminar : 2010
Skills
administrative, approach, Assisted Living, auditing, Benefits, billing, Business Management, CNA, coaching, Consulting, content, customer satisfaction, data base, documentation, Financial, Human Resource, HR, Instructor, managing, Nursing, payroll, policies, process design, processes, programming, quality, rapport, record keeping, recruitment, Research, Safety, Sales, training programs
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Resume Overview

Companies Worked For:

  • American Family Insurance
  • Infinite Ability Inc
  • Verizon

School Attended

  • Madison Area Technical College
  • Phlebotomist certificate Madison Area Technical College

Job Titles Held:

  • Ask HR Representative
  • Human Resource Assistant/ Training Coordinator
  • House Manager/CNA
  • Customer Care Technician

Degrees

  • 1991
    2004
    Human Resource Certificate Morning Star Group Training & Consulting : 2009
    Certificate of Completion for Adult Education Training Methods Associated Financial Group : 2009
    Certificate of Accomplishment for COBRA Compliance Seminar Associated Financial Group : 2009
    Certificate of Accomplishment HR200 FMLA & Other Leave of Absence Issues Seminar : 2010

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