To obtain a position where my experience will be used to the fullest to advance the
goals of both my employer and myself.
Ask HR Representative January 2010 to CurrentAmerican Family Insurance － Madison, WI
Provides technical and service support to employees/managers on HR online systems and
Interprets HR policies, programs, and tools and provides coaching and guidance for
managers and employees on use of such resources.
Completes record keeping, auditing and other administrative processing for HR division.
Research, troubleshoots, diagnoses and assesses issues for employee questions to
resolve their requests and escalates as needed to appropriate area ensuring end to end
Logs, documents and maintains records on customer questions, concerns and problems
utilizing systems and processes.
Provides initial contact with new employees and managers to ensure a high tech
Educates managers and employees about HR products, policies, services and online
Coordinates with other divisions and departments, serving as an advocate in a customer-
centric approach to resolve managers' concerns and facilitate completion of on-boarding
Identifies opportunities for improvement in communication, on-line content and process
design to improve customer understanding and awareness.
Human Resource Assistant/ Training Coordinator January 2007 to January 2010Infinite Ability Inc － Sun Prairie, WI
Implement and develop training programs to advance both the company and their employees
per state Requirements.
Coordinate and schedule training classes with external customers.
Administer Employee Health and Dental Benefits.
Assist employees with Cobra and worker compensation Issues.
Maintain employee files.
Develop and implement new employee orientations.
Train new employees on company policies and procedures.
Assist with payroll.
Assist with recruitment, interview process and termination proceedings.
Instructor for Fire Safety.
House Manager/CNA January 2003 to January 2007Infinite Ability Inc － Sun Prairie, WI
responsible for managing 20+ staff and schedules.
Insured daily operations are in accordance with residents individual service plans and
Maintained documentation and required reports per state requirements.
Communicated with other agencies and county representatives to insure the best quality
of care for residents.
Customer Care Technician January 1988 to January 2002Verizon － Sun Prairie, WI
Communicated effectively with customers to determine problems and assist in resolutions
through research utilized data base systems, regulations and various other resources.
Processed orders timely and efficiently to ensure high levels of customer satisfaction.
Assisted/Educated customers regarding general technical information and billing
Developed and maintained effective working rapport with colleagues to insure mutual
attainment of company objectives.
Assisted outside technicians in providing service to our customers through analysis of
electrical faults and programming.
Sales of company products and services to customers.
Education and Training
1991Madison Area Technical CollegeSeveral Credits earned towards Business Management Degree
Madison Area Technical CollegeNursing Assistant Certificate
Human Resource Certificate
Morning Star Group Training & Consulting : 2009Madison Area Technical CollegeCertified Fire Safety Instructor for the Department of Human Services ~University of
Wisconsin Oshkosh for Assisted Living Communities
Morning Star Group Training & Consulting
Certificate of Completion for Adult Education Training Methods
Associated Financial Group : 2009
Certificate of Accomplishment for COBRA Compliance Seminar
Associated Financial Group : 2009
Certificate of Accomplishment HR200 FMLA & Other Leave of Absence Issues Seminar : 2010
administrative, approach, Assisted Living, auditing, Benefits, billing, Business Management, CNA, coaching, Consulting, content, customer satisfaction, data base, documentation, Financial, Human Resource, HR, Instructor, managing, Nursing, payroll, policies, process
design, processes, programming, quality, rapport, record keeping, recruitment, Research, Safety, Sales, training programs
Madison Area Technical College
Job Titles Held:
Ask HR Representative
Human Resource Assistant/ Training Coordinator
Customer Care Technician
1991 2004 Human Resource Certificate
Morning Star Group Training & Consulting : 2009 Certificate of Completion for Adult Education Training Methods
Associated Financial Group : 2009 Certificate of Accomplishment for COBRA Compliance Seminar
Associated Financial Group : 2009 Certificate of Accomplishment HR200 FMLA & Other Leave of Absence Issues Seminar : 2010
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