Area Director Of Operations resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Ambitious and accomplished professional skilled in operations and employee training. Expertise in motivating and developing others to reach their full potential. Focused, analytical problem solver with attention to detail and excellent organizational skills. Lifelong learner and adaptable team player with a positive, can-do attitude.

Key Skills
  • Leadership
  • Written and Verbal Communication
  • Customer Service
  • Operations Management
  • Educational Technology Implementation
  • MS Office
  • Problem Solving
  • Teamwork
  • Performance Tracking and Analysis
  • Training and Development
  • Learning Management Systems
  • Google Suite
Work History
08/2017 to 03/2020
Area Director of Operations Ricoh Americas Corporation Midvale, UT,
  • Directed multiunit operations of five family entertainment center locations, each with footprints of 55,000 square feet, valuations of 12 million dollars, five managerial staff, and 150 team members.
  • Controlled budgets for five business locations, each with average annual operating costs of five million dollars.
  • Produced, analyzed, and presented multiple daily, weekly, and monthly reports.
  • Enhanced standard operational procedures and policies for safety, efficiency, profitability, and customer service.
  • Conducted weekly meetings with store directors to discuss overall business performance, areas of growth and opportunity, and progress on leadership goals
  • Trained and mentored individuals and groups in-person and remotely.
  • Worked closely with marketing, operations, HR and IT on short and long-term projects to positively influence brand success.
  • Conducted monthly on-site inspections that included evaluations such as product, experience, and brand quality, OSHA and health department standards, customer service and satisfaction, and manager performance.
  • Collaborated with accounts payable and receivable as well as approved all purchase orders.
  • Developed and maintained excellent relationships with external stakeholders including vendors, property management companies, suppliers, and trades.
  • Communicated regularly (on-call 24/7) with business location managers as well as IT, HR, accounting, marketing, tech/facility , and operations teams.
09/2014 to 06/2017
Educational Technology Lead Primrose Schools Dacula, GA,
  • Acted as liaison between district education and technology information services divisions and school site by attending district and outside agency training sessions/workshops and meetings.
  • Served as educational technology site expert to support more than 30 staff members and population of 600 students.
  • Implemented training program for school site staff.
  • Created and instructed technology workshops for parents (i.e. "Google Boot Camp for Parents").
  • Collaborated with school site and district level colleagues regarding curriculum, training programs, best practices, and overall integration of technology into 21st Century Learning.
  • Developed and led school's first extracurricular technology program that included instruction in animation and coding as well as collaboration with businesses professionals in the community (i.e. Kelly Blue Book).
  • Integrated innovative 21st Century Learning into daily classroom activities and lessons (see examples here:
01/1993 to 06/2017
Teacher Capistrano Unified School District City, STATE,
  • Taught and instructed five classrooms (125 students) in reading, writing, math, science, social studies/history, and physical education.
  • Fostered team collaboration between students through group projects in multiple subject areas.
  • Utilized adopted course of study, program instruction guidelines, and other materials/resources in developing lesson plans, learner outcomes, activities, and so on.
  • Led and participated in Professional Learning Communities.
  • Created and implemented SMART goals for individuals, classes, and grade levels.
  • Prepared, developed, and utilized variety of instructional materials, learning aids, educational equipment, and books to meet needs of wide range of intellectual, emotional, and physical maturity.
  • Reviewed, analyzed, and evaluated history, background, and assessment and performance of students in designing activities, lessons, educational programs, and short and long-term goals to meet individual student needs.
  • Taught students from variety of cultural, religious, and socioeconomic backgrounds with wide range of family dynamics.
  • Created educationally, socially, and aesthetically stimulating classroom culture that fostered respect, motivation, curiosity, self-confidence, pride, and love of learning.
  • Maintained regular academic and behavioral records of academic and social growth and performance.
  • Established and maintained standards of student behavior using variety of management strategies and techniques.
  • Counseled , conferred, and communicated with parents, colleagues and school personnel, and district personnel via email, phone calls, and in-person conferences and meetings about student performance and progress.
  • Served on many committees and programs in variety of capacities at district (i.e. curriculum development) as well as school site level (advisor for student council, robotics, tech club, etc.).
  • Won district school site "Teacher of Year" award.
Expected in 2016
Master of Science: Educational Technology
California State University, Fullerton - Fullerton, CA,

Awarded Academic Honors

Awarded Outstanding Graduate Student

Expected in 1991
Bachelor of Arts: Social Ecology
University of California, Irvine - Irvine, CA,

Specialization in Environmental Health and Planning

  • State of California Multiple Subject Teaching Credential (Concordia University, Irvine)
  • Crosscultural, Language, and Academic Development Certificate (University of San Diego)
  • ServSafe (National Restaurant Association)

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Resume Overview

School Attended

  • California State University, Fullerton
  • University of California, Irvine

Job Titles Held:

  • Area Director of Operations
  • Educational Technology Lead
  • Teacher


  • Master of Science
  • Bachelor of Arts

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