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Arcade Supervisor Resume Example

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ARCADE SUPERVISOR
Summary

Positive, guest-focused arcade/attractions technician manager with excellent knowledge of game room operations. Solution-focused with history of quickly troubleshooting and correcting mechanical errors. Educated on game room safety procedures.

Skills
  • Equipment maintenance
  • Operations monitoring
  • Issue resolution
  • Amusement operations
  • Customer service expertise
  • Ride maintenance
  • Safety assurance
  • Safety procedures
  • Time management
  • First Aid/CPR
  • Multitasking
  • Working collaboratively
  • Team management
Experience
Xtreme Action Park | Fort Lauderdale, FLArcade Supervisor04/2017 - Current
  • Resolved customer complaints promptly to retain customer loyalty.
  • Prepared reports for management of equipment failures and breakdowns.
  • Completed preventative maintenance and updating of debit card readers and network equipment.
  • Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.
  • Identified and removed out-of-order games from floor until fully operational.
  • Performed daily upkeep and cleaning of all game room components.
  • Assessed weekly inventory and submitted prize and supply orders for approval to general manager.
  • Managed game room floor operations, assisting guests with arcade equipment.
  • Collected, tallied and documented tokens from token actuated games.
  • Computed payouts for ticket dispensing games to guests.
  • Delivered instructional guidance to guests on game room equipment.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Inspected equipment to detect wear and tear, notifying [Job title] of parts needing immediate repair.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Xtreme Action Park | Fort Lauderdale, FLParty Host01/2019 - 01/2020
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits.
  • Delivered clear, audible instructions for games and activities in language appropriate for age group.
  • Interacted with all guests and participated in activities throughout event while giving next-level attention to guest of honor.
  • Served food and beverages to guests and refilled glasses promptly.
  • Began and ended events punctually by monitoring time and pacing schedule of activities.
  • Used opportunities to upsell to guests during events, suggesting add-ons and gifts and [Type] services.
  • Responded promptly and politely to guest questions and requests and de-escalated conflicts.
  • Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
  • Obtained signed waiver from customer before starting event and closed out customer bill at event end.
  • Greeted and logged in each guest, delivering instructions and details on games and party activities.
Publix Super Markets | Coral Springs, FLCashier01/2015 - 05/2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Received payments for [Product or Service] and issued receipts.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
Education and Training
Monarch High School | Coconut Creek, FLHigh School Diploma06/2017
Certifications
  • Licensed forklift driver
  • Licensed scissor/aerial lift operator
  • Certified in Osha general industry safety and health
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Resume Overview

Companies Worked For:

  • Xtreme Action Park
  • Publix Super Markets

School Attended

  • Monarch High School

Job Titles Held:

  • Arcade Supervisor
  • Party Host
  • Cashier

Degrees

  • High School Diploma

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