Guest oriented and high energy individual seeks out a workplace to continue learning and growing. Will provide a sincere and one of a kind experience to each and every guest. Has the determination and drive to move up within any field. Focused on team and personal growth. Last but most importantly, always looking for new and creative ways to serve not only the guests but co-workers as well.
Front desk experience
Guest satisfaction specialist
Creative problem solver
Exceptional communication skills
Training development aptitude
Multi-line phone talent
Reservations and booking system experience
Adaptability and responsiveness
Courteous and helpful
Active listening skills
Skilled problem solver
Motivated team player
Friendly and helpful
Late-night shift availability
Accustomed to shift work
Dedicated team player
Arby's Team Member 07/2007
to 07/2009 Arby's – Plainfield,
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Followed food safety procedures according to company policies and health and sanitation regulations.
Strictly followed all cash, security, inventory and labor policies and procedures.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Diligently restocked work stations and display cases.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Performed all position responsibilities accurately and in a timely manner.
Reported to each shift on time and ready to work.
Shoe Department Associate/Supervisor 10/2010
to 11/2011 Kohl''s Department Store – Plainfield,
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided ongoing guest service, including giving fashion advice.
Maintained cleanliness and presentation of stock room and production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Designed displays to make the store experience interactive, engaging and reassuring.
Asked open-ended questions to assess customer needs.
Recommended alternative items if product was out of stock.
Front Desk Supervisor11/2014
to Current La Quinta – Plainfield,
Greeted and welcomed all hotel guests with a smile.
Executed an average of 7 to 15 prompt wake-up calls each morning.
Processed multiple telephone and walk-in reservations per8 hour shift.
Escorted guests to their assigned rooms, including transporting their luggage.
Reviewed account information and charges with guests during check-out.
Collaborated with maintenance and housekeeping to provide clean and comfortable rooms to all guests and their famlies.
Resolved service-related problems in a timely manner.
Verified that personal and payment information on guest accounts was accurate and complete.
Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Updated team members about changes in hotel products, services, pricing and policies.
Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Recruited and trained 5 new members of the guest service team.
Promoted the hotel brand's loyalty scheme through the promotions of the La Quinta Rewards program.
Promptly and safely provided transportation for guests to and from the airport.
Maintained the front desk during the night audit shift.
Quickly and promptly ran the audit program and organized the correct paperwork.
Set up and prepared Bright Side Breakfast following safety and cleanliness procedures.
High School Diploma: 2009Plainfield High School -