Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor with in-depth knowledge of productivity strategies and to control expenses to deliver projects within budget. Highly committed with hardworking mentality to maintain quality of services and products.
Skills
Leadership
Customer Service
Scheduling
Staff Management
Processes and Procedures
Budgeting
Operations management
Training and mentoring
Activenet experience
Schedule Management
Inter-department collaboration
Payroll and budgeting
Work History
Aquatics Supervisor, 04/2010 - Current Ymca Of Greater Seattle – Bothell, WA,
Handled computer system troubleshooting and provided technical support to entire team for computer operations.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services as needed.
Supervised aquatic staff and administered performance evaluations to communicate expectations .
Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
Managed scheduled events for [Location] to maximize activities and attendance.
Evaluated facility operations and personnel for safety and health regulations compliance.
Supervised staff of [Number], including [Job title] and [Job title] in day-to-day activities.
Maximized profitability through revenue development, cash control and expense reviews.
Developed and oversaw budgets for facilities and worked within cost restraints.
Prepared reports and schedules with accuracy.
Office Assistant - Aquatics, 05/2008 - 01/2010 City Of Rio Rancho – City, STATE,
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Interacted with customers by phone, email or in-person to provide information.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Edited [Type] and [Type] documents to keep all company materials free of grammar errors.
Office Assistant - Parks and Recreation, 04/2007 - 05/2008 City Of RIo Rancho – City, STATE,
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Coordinated, scheduled and arranged business meetings and travel calendars.
Interacted with customers by phone, email or in-person to provide information.
Completed clerical tasks such as filing, copying and distributing mail.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Delivered clerical support by handling range of routine and special requirements.
Office Assistant - Senior Services, 02/2005 - 03/2007 City Of Rio Rancho – City, STATE,
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Arranged rapid office equipment repair and maintenance with vendors.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
Interacted with customers by phone, email or in-person to provide information.
Created detailed expense reports and requests for capital expenditures.
Developed correspondence letters, memos and emails.
Managed [Type] calendar and recommended adjustments based on demand.
Volunteered to help with special projects of varying degrees of complexity.
Catered programs to needs of adults and elderly of diverse ethnic and socio-economic backgrounds, as well as varying physical abilities.
Tracked supply needs and ordered as needed to meet programming and facility needs.
Utilized [Software] to register patrons, keep track of memberships and record participation in prerequisites.
Interviewed and hired instructors with specific subject-matter expertise to lead programs with measurable success.
Reported on program deliverables with deliberate reporting and detailed documentation, generating funding from stakeholders of varying demographic-based interest groups.
Designed customized client programs to meet individual fitness needs.
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Managed scheduled events for [Location] to maximize activities and attendance.
Factored-in abilities, needs and interests of participants in development of events and programs.
Education
Bachelor of Science: Electrical, Electronics Engineering Technologies, Expected in 05/2004 - New Mexico State University - Las Cruces, NM GPA:
Certifications
Lifeguard Instructor Trainer which includes CPR/First Aid
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