LiveCareer-Resume

aquatics supervisor resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Skills
  • Good Work Ethic
  • Microsoft Office
  • Flexible Schedule
  • Customer Service
  • Team Management
  • Computer Skills
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • People Skills
  • Relationship Building
  • Supervision & Leadership
  • Maintenance & Repair
  • First Aid/CPR
Experience
11/2022 to Current Aquatics Supervisor Seaworld Parks | Chula Vista, CA,
  • Documented aquatic staff disciplinary action and implemented corrective plans.
  • Managed aquatic staff meetings and in-service trainings to mentor team members.
  • Maintained pool, pump room and environment, adhering to standards in safety, cleanliness and appearance.
  • Performed safety drills and audits with monthly meetings and training.
  • Conducted lifeguard, swim lesson instructor and safety certification training.
  • Supervised lifeguards, maintaining employee files with up-to-date CPR, first aid, AED and spinal injury management certifications.
  • Integrated member-service and engagement strategies to expand program enrollment and participation.
  • Assigned work to team members and evaluated performance against standards.
  • Managed supply inventory for team and distributed resources to meet demand.
  • Sought out opportunities to improve service levels and corrected problems.
  • Evaluated performance of staff and addressed areas needing improvement.
  • Taught team pool and deck safety rules and procedures.
  • Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
  • Answered questions about facility hours, policies and programs.
  • Oversaw equipment storage space by assigning cleaning and organizing duties.
  • Examined recreational equipment for signs of damage and potential safety risks.
06/2018 to Current Pool Service Technician Vacasa | Bandon, OR,
  • Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
  • Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
  • Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
  • Documented work performed for specific customers for accurate billing and follow-up support.
  • Completed seasonal shutdown of pools by draining, covering and storing equipment.
  • Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
  • Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
  • Stocked inventory of pool chemicals and cleaning materials.
  • Resolved guest concerns through positive interaction and application of issue resolution procedures.
  • Assisted with new employee training by educating staff on policies and procedures.
02/2019 to 03/2022 Houseman Highgate Hotels | Mesa, AZ,
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Collected and removed trash from rooms.
  • Assisted with seasonal projects to keep landscaping fresh and attractive.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Replaced burned-out light bulbs and performed basic electrical repairs.
  • Kept interior and exterior of buildings clean, safe and welcoming.
  • Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
  • Operated hand and power tools to complete repairs.
  • Shopped for clients at retail and grocery stores and picked up requested items.
  • Coordinated parcel delivery using strong time management skills.
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
  • Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
  • Stocked inventory of pool chemicals and cleaning materials.
  • Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
  • Communicated with customers regarding moving needs and deadlines.
  • Coordinated pick-ups and deliveries with clients.
  • Scheduled preventive maintenance programs to keep equipment in good working condition.
  • Inspected grounds to identify, minimize and correct hazardous property conditions or liability concerns.
09/2017 to 05/2018 Fileld Sampler Sarasota County Government Careers | Sarasota, FL,
  • Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
  • Collected bacteria samples from public pools for the country.
  • Maintained proper chlorine and PH.
  • Documented daily mileage, gas and other data.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
05/2017 to 09/2017 Lifeguard Manager The Landings Apartment Homes | City, STATE,
  • Monitored daily pool activities and lifeguard performance.
  • Evaluated performance of staff and addressed areas needing improvement.
  • Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
  • Taught team pool and deck safety rules and procedures.
  • Answered questions about facility hours, policies and programs.
  • Oversaw equipment storage space by assigning cleaning and organizing duties.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Recognized swimmers in need of assistance and acted quickly.
Education and Training
Expected in 12/2022 to to Associate of Applied Science | Marketing & Applied Management Schoolcraft College, Livonia, MI GPA:
Certifications
  • Life Guarding
  • CPR
  • AED
  • First Aid
  • Oxygen
  • Blood Born Pathogens

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Resume Overview

School Attended

  • Schoolcraft College

Job Titles Held:

  • Aquatics Supervisor
  • Pool Service Technician
  • Houseman
  • Fileld Sampler
  • Lifeguard Manager

Degrees

  • Associate of Applied Science

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