Expert retail sales professional offering over 20 years experience in retail customer service and retail management. Proficient at building positive relationships with new and existing customers by offering superior customer service
Excellent customer service skills
Inventory control and record keeping
Cash handling and management
Late-night shift availability
Honest, trustworthy and punctual
Bank deposit procedures
Opening and closing procedures
11/2009 to 06/2012
Apprentice/Service ManagerChipotle Mexican Grill – Lakewood, CA
Carefully interviewed, selected, trained and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Conducted timely performance evaluations for all front of house staff.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
12/2006 to 10/2009
Customer Service & ClericalAMR, Inc – Bellflower, CA
Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
Answered and directed calls using the multi-line switchboard.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Scanned documentation and entered into the database.
Organized envelopes, postage and mail correspondence for all clients.
08/2004 to 04/2006
Front desk clerkMotel 6 – Bellflower, CA
Greeted, registered and assigned rooms to guests of hotels.
Made and confirmed reservations
Collaborated with maintenance and housekeeping.
Recruited and trained new members of the guest service team.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Oversaw inventory and office supply purchases.
07/1992 to 10/2002
Assistant Manager/RetailShoe Port – South Gate, CA
Counted cash drawers and made bank deposits.
Reordered inventory when it dropped below predetermined levels.
Examined merchandise to verify that it was correctly priced and displayed.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Completed and mailed bills, invoices and checks.
High School Diploma: Miguel Melendez Munoz High - Cayey, P.R.