Results-focused Optical professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
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- Corrected problems with frames through repair and adjustment techniques.
- Listened to patient desires and took into account facial features when recommending frame options.
- Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
- Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
- Managed patient information in line with stated preferences and HIPAA guidelines.
- Changed out frame displays to reflect current options and newer styles.
- Repaired and adjusted frames to meet customer needs.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
- Managed client frame selection processes and walked through lens options.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Directed and oversaw office personnel activities.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed inventory audits to identify losses and project demand.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Enhanced sales by implementing merchandising and promotional improvements.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Processed orders through company system and coordinated product deliveries.
- Met merchandise processing standards and maintained organized and accessible work area.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
I was a Teacher's Assistant my senior year in high school. I would help assist my teacher with her current students, helping them work on Creative writing projects. I also helped create several new learning segments/projects within my own class. Lastly, I was personally nominated by three of my teachers to participate as a candiate for a National Poetry/Creative Writing Scholarship in 2007.
- Completed certified courses in Child Development as well as certifications in for special needs students as well.
- I also participated as a club member of DECCA, and volunteered to operate our DECCA retail store on located on campus. I was also involved in Club fundraising operations within my local community to fund Club trips.
- [Area of certification] Training - [Year]
- Promoted from [Job Title] to [Job Title], in less than 12-months
- Consistently maintained high customer satisfaction ratings.
- Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and [Action].
- Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%
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School Attended
- Bellevue College
- Mt Si Highschool
Job Titles Held:
- Apprentice Optician
- Receptionist
- Assistant Manager
- Sales Associate
- Sales Associate
Degrees
- High School Diploma
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