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appraisal claims manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Focus

Insurance Appraiser Supervisor with more than 15 years of experience planning, developing and implementing superior well-qualified performance, highly dedicated and discipline automotive professional seeking to contribute to and grow with a dynamic , progressive, and innovative organization. Recognized as a self- directed team player and performer, consistently completing assignments proficiently and productively. A troubleshooter able to effectively and efficiently resolve issues and meet and achieve challenging goals and objectives. Direct and decisive leader with a "hands-on" management style. Results - oriented individual with an exemplary track record of success in arbitration, negotiation, subrogation review, field appraisal, claims management, personnel development, quality control and scheduling.

Summary of Skills
  • Experience with conflict resolution
  • Hiring/Firing
  • Interviewing experience
  • Negotiation skills
  • Complex problem solving skills
  • Communications audits
  • Internal Auditing, Lead Training and development
  • Creating monthly Reports for Audatex
  • Auditing daily auto appraisers
  • Total loss Re-inspections
  • Regular Auto Re-inspection after completion of Repairs
  • Set up computer and maintain appraisal inventory
  • Run software updates
  • SIU Investigations leading to fraudulent insurance claims
  • Subrogation Reviews and Re-inspections
  • Auction Bids Approval
Accomplishments
  • Accustomed to dealing with a wide variety of professionals, vendors, clients, and customers, provide exemplary customer service.
  • Consistently selected to handle the more difficult claims including commercial vehicles, recreational vehicles, and municipalities.
  • Successfully responded to arbitrations and negotiated with claimant carriers.
  • Possess initiative and competent investigative and deductible skills, adapt easily to new concepts and responsibilities.
  • Field Independent.
  • Demonstrated and highly developed research, analytical, and administrative capabilities.
  • Excellent written, oral, team-building, and interpersonal skills.
  • Verifiable ability to handle multiple assignments simultaneously under high -pressure situations.
  • Examine damages, evaluate practicality of repair versus replacement, prepare estimates, enter claim payments and new claims on computer system.
  • Managed auto glass,Tow bills and independent appraisal pending, accounts payable, and financial reporting for multiple clients.
  • Prepared complex reports statements, and interim/monthly reports for management.
Professional Experience
Appraisal Claims Manager, 08/2011 - Current
State Of Massachusetts Land Court Department, MA,
  • Managed team members effectively to meet high production standards with accurate results.
  • Oversaw onboarding processes for new team members, delivering training on claims handling.
  • Collaborated with quality team regarding quality assurance reviews.
  • Monitored objectives to determine effectiveness of workflows, facilitating training and mentoring for improvement.
  • Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.
  • Input claim information and payments into company database.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Motivated team members to maintain targeted turnaround time to obtain processing goals.
Appraisal Claims Supervisor, 09/2003 - 06/2011
United Automobile Insurance Company City, STATE,
  • Reviewed settlements, litigation and team best practices to maintain high standards of quality.
  • Trained new team members on policies and procedures for claims handling.
  • Managed team members effectively to meet high production standards with accurate results.
  • Oversaw onboarding processes for new team members, delivering training on claims handling.
  • Collaborated with quality team regarding quality assurance reviews.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Analyzed competitors and market trends to facilitate business growth.
Staff Appraiser, 11/1998 - 06/2003
Amstar Insurance Company City, STATE,
  • Traveled to field locations in order to evaluate the property damage.
  • Provided accurate valuations by assessing current condition, history and unique features.
  • Completed appraisals according to federal and USPAP guidelines.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Took photographs and wrote detailed summaries to document damage.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Determined salvage value for total-loss vehicles.
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Staff Appraiser / Property Damage Adjuster, 06/1993 - 11/2002
Union American Insurance Company City, STATE,
  • Created or updated records with new files or information.
  • Documented and communicated claim activity to clients.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Appraised wide range of vans, light trucks and passenger cars.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
Education
Diploma: High School, Expected in 1993
-
South Miami High School - Miami, Florida
GPA:
Status -
Professional Affiliations

I car Training Class Courses

PPG Refinish Training

NICB (National Insurance Crime Bureau)

Audatex

Mitchell

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Resume Overview

School Attended

  • South Miami High School

Job Titles Held:

  • Appraisal Claims Manager
  • Appraisal Claims Supervisor
  • Staff Appraiser
  • Staff Appraiser / Property Damage Adjuster

Degrees

  • Diploma

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