Objective: Seasoned Applications Architect / Project Manager successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels at understanding the workflow of companies allowing me to quickly identify bottlenecks, revenue loss, and inefficiencies in addition to project cost planning and iterative development. Information Systems Auditor focused on leading the development of technology projects in alignment with business, operational and compliance requirements. Close to 20 years in IT operations and systems development.
Business process improvement
Lean manufacturing and design
Mergers and acquisitions knowledge
Advanced understanding of WORK FLOW - regardless of the industry
Startups and turnarounds background
Contract review and recommendations
Dedicated team player
Advanced problem solving skills
Exceptional time management
Project planning and development
Applications Architect, 04/2014 to Current Era Helicopters, LLC – Lake Charles, LA
Led the development team that created web and mobile user interfaces for a Pilot Daily Flight Log that captured flight,
a/c, customer, financial, manifest, etc.. data that eliminated five applications/spreadsheets .
SharePoint applications and workflow as requested.
Completed an average of 10 personal UI design, code reviews, and programming projects each quarter.
Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
Gathered detailed current workflow processes, SOPs, use cases and software requirements through regular on-site visits throughout the GOM region, virtual meetings, Skype (programmers in Vietnam), customers, and staff and then translated business goals, feature concepts and customer needs into prioritized product requirements.
Led weekly meetings with staff, contractors, and management as well as communicating product goals and progress made to stakeholders.
Translated technical specifications into detailed product requirements, t
Developed and rolled out new policies and procedures.
Streamlined deployment process by developing continuous integration tools.
Drafted comprehensive reports to document bugs and design flaws.
Worked closely with clients to establish problem specifications and system designs.
Analyzed and designed relational databases using MySQL, TOAD, and AWS.
Maintained existing applications and designed and delivered new applications.
Implemented process management system by personally meeting with users which resulted in improved relations with IT, trust, and users taking ownership of solutions rolled to production.
Assessed costs and risks associated with developing new features and products and evaluated multiple 3rd party software solutions based on company needs, new and existing system development, migration requirements, return on investment, and time to implement and train.
Process Improvement Should state Software Engineer/Programmer , 01/2012 to 01/2013 Shaw SMS – Lake Charles, LA
Process Improvement through streamlining and automating manual, redundant paper processes (within NRC guidelines) in order to increase efficiency and productivity without sacrificing quality, reduce error rates and costs.
Led the development and programmed PQM Application (Production, Quality, and Material) - the start of SMS's enterprise level software for workflow management and reporting.
Worked closely with other team members to plan, design and develop robust solutions in a timely manner.
Recommended process and systems improvements such as QC electronic call board to replace a white board Welders used to request QC - this allowed Quality and Production management to be proactive, more efficient, and shorten the length of time for Welding via custom Dashboards.
Implemented a set of comprehensive tracking processes to monitor material movement from the initial requisition, po, receipt, inspection, inventory, issue, and accounting for billing purposes. Dramatically increased performance and efficiency as well as giving staff and management realtime view of material movement.
SharePoint application for NCRs and CARs
Collaborated with all departments within the organization to develop solid, usable processes and applications.
LEAN Program Manager / Process Improvement, 01/2010 to 01/2011 Layoff Aeroframe Corporate Services – Lake Charles, LA
Director of Information Systems , 01/2009 to 01/2010 Calcasieu Parish Police Jury – Lake Charles, LA
Responsible for reviewing new and auditing existing contracts within Calcasieu Parish relating to IT and disaster recovery. Saved the parish over $100,000 within my first two months of employment.
Strengthened the CPPJ Administration by successfully leading the implementation of
3 integration projects, including an Oracle based government ERP system
Met with users to analyze problems, offer solutions, write specifications, test software, deploy software, and train users.
Responsible for all data, servers, software, software training, phone systems, network supporting 500+ users in multiple locations, PCs, printers, and office equipment along with the back-up/disaster recovery plan.
Developed and managed a $1 million plus annual budget - **the only Department and Director to REDUCE the budget**.
Developed and rolled out new policies and procedures.
Information Technology Manager (Invoicing Manager, Financial Analyst/Reporting) , 01/2003 to 01/2009 Aeroframe Corporate Services – Lake Charles, LA
Met with users to analyze problems, offered solutions, wrote specifications, designed and programmed software, tested software, deployed software, and trained users.
Designed, programmed, and trained users - over 15 production systems including a Production and Quality (PAQ) work-flow application integrated with Great Plains accounting, inventory, HR software (+), a/c scheduling, time and attendance, and training.
Other applications included but, not limited to custom time and attendance application using scanners (integrated to payroll), QC Log, comprehensive reporting and dashboards, Manpower Planning/Scheduling Software, Read and Signs integrated with the Timekeeping software, Lock Out/Tag Out, and scanning software for Records Retention which provided paperless capabilities and uploads to Customer portals.
Scanners less than $600 as of 10/25/13) Successfully led and completed an integration project for a company that was purchased within a 6 month window -completed ahead of schedule, under budget, and only two programmers (myself included), a Great Plains consultant Within the 3 divisions of Aeroframe, responsible for all data, servers, software, software training, phone systems, network supporting 500+ users in multiple locations, PCs, printers, and office equipment along with the back-up/disaster recovery plan.
Manage the IT Budgets for 3 divisions and member of the Executive Counsel.
for a one year period in addition to
IT management responsibilities.
The invoicing department generates accurate customer invoices, which
consist of labor hours, material, outside vendor costs, and freight.
Worked with onsite customer representatives and provided contract
mitigation and dispute resolution.
Involved in proposal pricing for new customers and financial reporting
and analysis upon completion of maintenance.
Financial Reporting - for a one year period provided the financial
reporting for the CFO and Production Meetings.
Reviewed Actual Hrs vs Budgeted Hrs vs Scheduled Hrs; Material
shortages, return to stock issues; Scheduling conflicts for equipment, profit
points, outside vendor costs.
· Automated weekly and
monthly sales accrual and work in progress (WIP) reports.
Director of Operations Systems Support , 01/2001 to 01/2003 Xspedius Communications – Lake Charles, LA
Met with users to analyze problems, offer solutions, wrote specifications, designed and programmed software, tested software, deployed software, and trained users.
Met weekly with Division Vice Presidents and Directors and to offer software solutions based on issues they had through the use of problem solving, tact, and diplomacy.
Led a team of developers in the development, maintenance and support of over 30 production systems in the telecommunication industry.
On average, brought over 10 in house production systems online a year including a web-based Trouble Ticketing System (STILL used by TIME WARNER as of 2012), a web-based Customer Relations Retention System, a web-based Audit Change Request System.
Led a development team in a large Billing Integration project - on time and under budget.
Commissions Department Responsibilities Conducted internal audits on commission accounts and sales.
Led a team of commission specialists in the monthly and quarterly accurate payments of commissions supporting a sales force of 300+ Account Executive, Sales and Branch Managers, and Regional Vice Presidents.
Offered a fresh outlook and a fair approach.
Handled all escalated disputes from the sales force involving commissions.
Worked with Regional Vice Presidents, Senior Vice President of Sales, and Vice President of OSS to resolve disputes in a fair and timely manner.
Programmer/Analyst , 01/2000 to 01/2001 Actel Communications – AL
Wrote policies and procedures for internal use as well as technical documentation for software.
Programming and Analyst duties for the Operations Support System (OSS).
The system integrated three software packages (Clarify, MetaSolv Telecom Business Solution for inventory, KenanArbor for billing using) using Vitria middleware for connectivity.
The system included for customer support functions, management and provisioning.
Responsible for troubleshooting problems with data between the three systems, including JAVA applications.
Daily maintenance of Oracle8 databases including enlarging datafiles and bouncing the databases.
Worked on both NT and Unix.
Intensive data requisition and analysis.
Web Programmer, 01/1999 JAS Consulting – Mandeville, LA
Wrote standard operating procedures for internal users, departmental policies, and technical documentation.
Developed and maintained company webpages.
Heavy administrative duties and HTML development.
Intelligence Analyst , 01/1994 to 01/1997 US Marine Corps
Top Secret/SCI Clearance.
Served one year on the III MEF General's Briefing team.
Presented weekly briefings to the General and his staff.
Wrote bi-weekly classified reports.
Duties involved strong analytical skills, understanding data and relationships between different forms of data, communication skills, diplomacy, and tact.
Received a Navy Achievement Medal for Outstanding Performance and assistance with moving the Intelligence department to a paperless system.
Served approx two years as a Security Auditor for a regional headquarters.
Responsible for security clearances, auditing squadron's security procedures, and gave monthly briefs.
MS : Information Technology , 2003 Capella University - Minneapolis, Minnesota
BS : Management , 2000 Southern Illinois University - Cherry Point , North Carolina
Developing with BusinessWare (vt-200)
2008 Federal Express Lake Charles, Louisiana
5S Lean : 2000 Vitria Technologies - San Jose , California