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Application Owner/Senior Product Manager Resume Example

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APPLICATION OWNER/SENIOR PRODUCT MANAGER
Professional Summary

More than 25 years of diverse experience in Executive Sales, Operations, Product Management, Training, & customer support with a leading entertainment company, a fortune 500 entertainment/media organization and a dominant global telecommunications provider. Innovative leader known for problem solving abilities and creative solutions in a fast-paced environment. Seeks out opportunities to go beyond basics, risk management, and increase customer satisfaction. Impactful Team Leader with proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, increase market share from within through product innovation, developing people and creating opportunities for top performers while contributing to company visibility and performance.

Work History
Application Owner/Senior Product Manager, 03/2016 to CurrentCompany Name - City, State
  • Manage product direction, product strategy, product development, customer training, online tool content, product enhancements as Digital Media Product Owner.
  • Manage investigating, analyzing data, identifying revenue trends for bill media products in excess of $599M monthly/$1B annually effectively communicate results to key stakeholders/leadership.
  • Achieved recognition and awarded "Wall of Stars" from Executive Leadership for leading change in re-branding bill media product to promote AT&T corporate paperless initiative.
  • Initiated/Launched 1st comprehensive Digital Media Revenue Report in 8 years illustrating product value in excess $617M monthly since obtaining Product Owner role in 2017.
  • Developed/Launched first Finance Billing Operations project report informing Leadership of new bill impacting projects requiring assessment and resource assignment in new tool.
Product Marketing Manager, 02/2013 to 03/2016Company Name - City, State
  • Prioritized 120defects annually, identified key trends and used data for developing enhancements to Enhanced Universal Account Management (EUAM) application.
  • Tested defect installations: effectively supported/tested/ implemented tickets monthly to ensure accuracy of defects.
  • Designed/tested/implemented approx 20 new EUAM related projects, ensured impacts were delivered and met requirements/needs.
  • Developed/Implemented new and ongoing training inclusive of provisioning access to over 5,000 EUAM users, acted as SME for internal AT&T users and IT teams of EUAM application.
Product Business Marketing Manager, 03/2008 to 02/2013Company Name - City, State
  • Conducted Rate Implementation testing and validation of projects to promote revenue generation, improve customer billing experience and support merger activities.
  • Implemented over 66 Consumer pricing actions with estimated revenue of $20.65M through flawless execution of rating activity; impacting potentially $2K customers.
  • Developed and implemented improvements to validation process involving search engines which provided 24-48-hour advance view of new rates for rate implementation teams.
  • Achieved AVP recognition, received prestigious Spot Award for industry knowledge, personal leadership and strategic thinking that lead to outstanding contributions thru development of M&Ps for Bill Message and Insert team.
Sales Operations Manager, 02/2007 to 03/2008Company Name - City, State
  • Organized, implemented, facilitated curriculum for Assigned Client base for Extensive Sales/Service Centers, Door to Door and Vice President General Management (VPGM) Programs.
  • Achieved 110.7% top sales performance in VPGM role by establishing local business relationships, coaching retail/vendor agents using proven sales tactics that increased product sales within assigned distribution area.
  • Selected by VP as first instructor across VPGM Org to facilitate, design, develop and implement product and sales training to support launch of AT&T U-verse entertainment service in San Antonio and 22 Markets. From 2k to over 5K customers.
Skills
  • Staff training/development
  • Coaching and mentoring
  • Data Gathering and Reporting
  • Managing Multiple Priorities
  • Detail oriented, Decision making, Organizing
  • Brand positioning
  • Launch new products
  • Bill analysis, Documentation
  • Project Management, Agile & Waterfall Methodology
  • Leadership & Team leadership
  • Process improvement, Sales processes
  • Six Sigma- White & Yellow Belt Certified
  • Lean
  • Analytical problem solver, Problem resolution
  • Accomplished manager
  • Strategic thinking, Strategic Planning
  • Advertising, Product development
  • Business development & Planning
  • Business Operations
  • Stakeholder relationship management
  • MS Office
Certifications
  • Six Sigma Certified White Belt and Yellow Belt
  • Power Talk, Instructor Competency
  • Clues for Coaches, Accelerated Learning- Instructor
  • Total Coach Instructor
Education
High School Diploma, 1993
Antonian College Prep - City
Business
San Antonio College - City, State

Continuing education in Business

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Resume Overview

School Attended

  • Antonian College Prep
  • San Antonio College

Job Titles Held:

  • Application Owner/Senior Product Manager
  • Product Marketing Manager
  • Product Business Marketing Manager
  • Sales Operations Manager

Degrees

  • High School Diploma , 1993
    Business

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