Helped customers select products that best fit their personal needs. Answered customers' questions and addressed problems and complaints in person and via phone. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated information to customers about product quality, value and style. Built and maintained effective relationships with peers and upper management. Attended weekly team meetings each month to voice concerns and offer constructive feedback to others. Processed all sales transactions accurately and in a timely fashion.
Development of Franchise Owners, Training Owners on improving their franchise, contracting, material control, facilities and equipment management, and personnel management and training. Participates in the development of short and long range plans to meet department needs; Prepare and review a variety of correspondence, reports and evaluation of new franchise owners. Provide the necessary training and tools to get franchise owners started in company.
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