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AOS Customer Service Resume Example

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AOS CUSTOMER SERVICE
Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights
  • Troubleshooting skills
  • Telecommunications knowledge
  • Strong problem solving ability
  • Proficient in customer account software
  • Customer- and service-oriented
  • Cash handling accuracy
  • Excellent communication skills
  • Energetic self-starter
  • POS systems
  • Inventory control procedures
  • Ability to mediate disputes

Dedicated to process improvement

High customer service standards

Conflict resolution proficiency
Experience
AOS Customer Service Mar 2017 to Jun 2017
 Concentrix － Daleville, IN
-Apple program, AOS (Apple Online Store)
-customer service
-Helping customers to place orders online, selecting the correct product for their needs
Customer Service Representative Oct 2016 to Dec 2016
 Convergys － Cincinnati, OH
-Cablea's program
-Customer service
-Placing, tracking, and replacing orders on customers behalf
-Troubleshooting customer account issues
iOS Technical Advisor May 2016 to Sep 2016
 Xerox － norwalk, CT
-Customer service
-Troubleshooting ios devices
-Helping customers with their Apple id and account issues
iOS Technical Advisor Jun 2015 to Jan 2016
 Kelly Services － Troy, MI
  • Kelly Services, Apple Program.
  • Troubleshooting and resolving issues with the customer's iphones, ipads, ipods, itunes
  • app store, managing/updating their accounts.
Customer Service Representative Jul 2013 to Jan 2015
 Amazon － Seattle, WA

  • Managing and updating customer accounts, tracking and replacing orders, troubleshooting.
  • and resolving issues with their kindles, fire tv, fire stick, app store and applications.
  • on those devices.
Education
High School Diploma, General 2003 South Sound High School － Lacey, WA, USA
Skills
  • Troubleshooting Apple devices
  • Customer service call center
  • Salesforce
  • Customer account management

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Resume Overview

Companies Worked For:

  • Concentrix
  • Convergys
  • Xerox
  • Kelly Services
  • Amazon

School Attended

  • South Sound High School

Job Titles Held:

  • AOS Customer Service
  • Customer Service Representative
  • iOS Technical Advisor

Degrees

  • High School Diploma , General 2003

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