Conscientious AmeiCorps Case Aide bringing 2 years in social work and case management services. Displays perseverance in the face of challenges. Experience working with people experiencing homelessness and survivors of domestic violence.
Skills
Case management
Conflict resolution
Intakes and assessments
Microsoft Office
Relationship building
Research
Experience with people experiencing homelessness
Domestic violence prevention
Work History
AmeriCorps Case Management Aide, 09/2016 to Current Berklee College Of Music – Boston, MA,
Offer case management to people experiencing homelessness - including identifying goals and developing individualized service plans
Identify and link clients to appropriate community resources based on individual needs/barriers
Administer needs/client assessments to develop an individualized service plan based upon client history
Collaborate with other agencies to share information, resources, and problem-solve client challenges
Monitor clients' service plans and assess progress made towards goals
Maintain accurate client records and files and ensure client information is kept confidential
Develop and facilitate monthly information sessions for clients
Help maintain night shelter reservation list and update reservations as needed
Assist with other agency special projects as needed and provide coverage for other agency programs
Engage in community outreach by educating the public, other agencies and clients about agency services and programs
Recruit potential AmeriCorps members at recruitment events
Plan team-building events as a part of the Team Building Committee
Educate the community about AmeriCorps and homelessness
Participate in monthly trainings and other AmeriCorps activities.
Relief Resident Advisor, 07/2017 to 01/2018 SAFE Alliance – City, STATE,
Provide front desk coverage - answered phones, responded to intercoms, de-escalated client conflicts, diplomatically addressed client concerns, etc.
Assist residents in shelter - handing out trash bags, giving out laundry detergent, answering questions, etc.
Provided crisis intervention and referrals on the hotline.
Helped clients move and settle into shelter.
Temporary Shelter Advocate Case Aide, 07/2017 to 09/2017 SAFE Alliance – City, STATE,
Delivered case management services to survivors of domestic abuse, sexual assault, and human trafficking with a caseload of up to 5 clients
Assisted clients to the shelter building and their assigned cluster ensuring they felt safe and comfortable
Facilitated communal meetings and mediated conflicts between cluster residents
Conducted Needs Assessments and addressed safety planning, immediate health or basic needs.
Participated in personalized safety planning with clients
Signed up clients for Coordinated Assessment
Supported clients and helped process issues around communal living, coping skills, and emotional support
Other duties included: helping distribute food to residents at the food pantry, covering the front desk, completing initial intakes, taking hotline calls.
Student Engagement Coordinator, 02/2015 to 02/2016 United Way Of North Central Florida – City, STATE,
Designed the framework for a literacy-based middle school mentoring program for Title I schools
Critiqued policies and procedures of other programs to determine appropriateness for VISTA program
Identified mentoring programs in the Central Florida region through research and informational interviews
Developed a plan for program implementation including a proposed timeline
Assisted in drafting program policies, procedures, forms, and other documents
Engaged in community outreach to assess local resources
Managed and conducted intake for Toys for Tots for 323 applicants
Co-managed a Toys for Tots Campaign serving over 750 youth
Certifications
Mental Health First Aid Certification - National Council for Behavioral Health
2017 - 2020
*Re-Entry Employment Specialist Certification - Travis County Sherriff's Office
2018
Education
Bachelor of Arts: English, Expected in Florida Gulf Coast University - Fort Myers, FL GPA: English
Associate of Arts: , Expected in Edison State College - Punta Gorda, FL GPA:
Skills
agency, basic, Behavioral Health, case management, conflict resolution, Council, Crisis intervention, client, clients, database, drafting, emotional support, First Aid, forms, laundry, Team Building, team-building, meetings, Mental Health, mentoring, Excel, Microsoft Office Suite, Office, Outlook, PowerPoint, Word, policies, program implementation, progress, recruitment, research, safety, phones, VISTA
Accomplishments
Managed a caseload of 5 clients at any given time.
Coordinated 3 activities with team-building committee
Participated in 2 annual Point in Time Counts
Helped organize monthly info sessions for shelter residents
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