Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Links
  • https://www.linkedin.com/in/JessicaClaire/
Professional Summary

Conscientious AmeiCorps Case Aide bringing 2 years in social work and case management services. Displays perseverance in the face of challenges. Experience working with people experiencing homelessness and survivors of domestic violence.

Skills
  • Case management
  • Conflict resolution
  • Intakes and assessments
  • Microsoft Office
  • Relationship building
  • Research
  • Experience with people experiencing homelessness
  • Domestic violence prevention
Work History
AmeriCorps Case Management Aide, 09/2016 to Current
Berklee College Of MusicBoston, MA,
  • Offer case management to people experiencing homelessness - including identifying goals and developing individualized service plans 
  • Identify and link clients to appropriate community resources based on individual needs/barriers 
  • Administer needs/client assessments to develop an individualized service plan based upon client history 
  • Collaborate with other agencies to share information, resources, and problem-solve client challenges 
  • Monitor clients' service plans and assess progress made towards goals 
  • Maintain accurate client records and files and ensure client information is kept confidential 
  • Develop and facilitate monthly information sessions for clients
  • Help maintain night shelter reservation list and update reservations as needed 
  • Assist with other agency special projects as needed and provide coverage for other agency programs 
  • Engage in community outreach by educating the public, other agencies and clients about agency services and programs 
  • Recruit potential AmeriCorps members at recruitment events 
  • Plan team-building events as a part of the Team Building Committee 
  • Educate the community about AmeriCorps and homelessness
  • Participate in monthly trainings and other AmeriCorps activities.
Relief Resident Advisor, 07/2017 to 01/2018
SAFE AllianceCity, STATE,
  • Provide front desk coverage - answered phones, responded to intercoms, de-escalated client conflicts, diplomatically addressed client concerns, etc.
  • Assist residents in shelter - handing out trash bags, giving out laundry detergent, answering questions, etc.
  • Provided crisis intervention and referrals on the hotline.
  • Helped clients move and settle into shelter.
Temporary Shelter Advocate Case Aide, 07/2017 to 09/2017
SAFE AllianceCity, STATE,
  • Delivered case management services to survivors of domestic abuse, sexual assault, and human trafficking with a caseload of up to 5 clients 
  • Assisted clients to the shelter building and their assigned cluster ensuring they felt safe and comfortable 
  • Facilitated communal meetings and mediated conflicts between cluster residents 
  • Conducted Needs Assessments and addressed safety planning, immediate health or basic needs.
  • Participated in personalized safety planning with clients 
  • Signed up clients for Coordinated Assessment 
  • Supported clients and helped process issues around communal living, coping skills, and emotional support
  • Other duties included: helping distribute food to residents at the food pantry, covering the front desk, completing initial intakes, taking hotline calls.
Student Engagement Coordinator, 02/2015 to 02/2016
United Way Of North Central FloridaCity, STATE,
  • Designed the framework for a literacy-based middle school mentoring program for Title I schools 
  • Critiqued policies and procedures of other programs to determine appropriateness for VISTA program 
  • Identified mentoring programs in the Central Florida region through research and informational interviews 
  • Developed a plan for program implementation including a proposed timeline 
  • Assisted in drafting program policies, procedures, forms, and other documents 
  • Engaged in community outreach to assess local resources 
  • Managed and conducted intake for Toys for Tots for 323 applicants
  • Co-managed a Toys for Tots Campaign serving over 750 youth
Certifications
Mental Health First Aid Certification - National Council for Behavioral Health 2017 - 2020 *Re-Entry Employment Specialist Certification - Travis County Sherriff's Office 2018
Education
Bachelor of Arts: English, Expected in
Florida Gulf Coast University - Fort Myers, FL
GPA:
English
Associate of Arts: , Expected in
Edison State College - Punta Gorda, FL
GPA:
Skills
agency, basic, Behavioral Health, case management, conflict resolution, Council, Crisis intervention, client, clients, database, drafting, emotional support, First Aid, forms, laundry, Team Building, team-building, meetings, Mental Health, mentoring, Excel, Microsoft Office Suite, Office, Outlook, PowerPoint, Word, policies, program implementation, progress, recruitment, research, safety, phones, VISTA
Accomplishments
  • Managed a caseload of  5 clients at any given time.
  • Coordinated 3 activities with team-building committee
  • Participated in 2 annual Point in Time Counts
  • Helped organize monthly info sessions for shelter residents
  • Conducted Annual Assessments for HMIS

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average

resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Florida Gulf Coast University
  • Edison State College

Job Titles Held:

  • AmeriCorps Case Management Aide
  • Relief Resident Advisor
  • Temporary Shelter Advocate Case Aide
  • Student Engagement Coordinator

Degrees

  • Bachelor of Arts
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: