Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Conscientious AmeiCorps Case Aide bringing 2 years in social work and case management services. Displays perseverance in the face of challenges. Experience working with people experiencing homelessness and survivors of domestic violence.

  • Case management
  • Conflict resolution
  • Intakes and assessments
  • Microsoft Office
  • Relationship building
  • Research
  • Experience with people experiencing homelessness
  • Domestic violence prevention
Work History
AmeriCorps Case Management Aide, 09/2016 to Current
Berklee College Of MusicBoston, MA,
  • Offer case management to people experiencing homelessness - including identifying goals and developing individualized service plans 
  • Identify and link clients to appropriate community resources based on individual needs/barriers 
  • Administer needs/client assessments to develop an individualized service plan based upon client history 
  • Collaborate with other agencies to share information, resources, and problem-solve client challenges 
  • Monitor clients' service plans and assess progress made towards goals 
  • Maintain accurate client records and files and ensure client information is kept confidential 
  • Develop and facilitate monthly information sessions for clients
  • Help maintain night shelter reservation list and update reservations as needed 
  • Assist with other agency special projects as needed and provide coverage for other agency programs 
  • Engage in community outreach by educating the public, other agencies and clients about agency services and programs 
  • Recruit potential AmeriCorps members at recruitment events 
  • Plan team-building events as a part of the Team Building Committee 
  • Educate the community about AmeriCorps and homelessness
  • Participate in monthly trainings and other AmeriCorps activities.
Relief Resident Advisor, 07/2017 to 01/2018
SAFE AllianceCity, STATE,
  • Provide front desk coverage - answered phones, responded to intercoms, de-escalated client conflicts, diplomatically addressed client concerns, etc.
  • Assist residents in shelter - handing out trash bags, giving out laundry detergent, answering questions, etc.
  • Provided crisis intervention and referrals on the hotline.
  • Helped clients move and settle into shelter.
Temporary Shelter Advocate Case Aide, 07/2017 to 09/2017
SAFE AllianceCity, STATE,
  • Delivered case management services to survivors of domestic abuse, sexual assault, and human trafficking with a caseload of up to 5 clients 
  • Assisted clients to the shelter building and their assigned cluster ensuring they felt safe and comfortable 
  • Facilitated communal meetings and mediated conflicts between cluster residents 
  • Conducted Needs Assessments and addressed safety planning, immediate health or basic needs.
  • Participated in personalized safety planning with clients 
  • Signed up clients for Coordinated Assessment 
  • Supported clients and helped process issues around communal living, coping skills, and emotional support
  • Other duties included: helping distribute food to residents at the food pantry, covering the front desk, completing initial intakes, taking hotline calls.
Student Engagement Coordinator, 02/2015 to 02/2016
United Way Of North Central FloridaCity, STATE,
  • Designed the framework for a literacy-based middle school mentoring program for Title I schools 
  • Critiqued policies and procedures of other programs to determine appropriateness for VISTA program 
  • Identified mentoring programs in the Central Florida region through research and informational interviews 
  • Developed a plan for program implementation including a proposed timeline 
  • Assisted in drafting program policies, procedures, forms, and other documents 
  • Engaged in community outreach to assess local resources 
  • Managed and conducted intake for Toys for Tots for 323 applicants
  • Co-managed a Toys for Tots Campaign serving over 750 youth
Mental Health First Aid Certification - National Council for Behavioral Health 2017 - 2020 *Re-Entry Employment Specialist Certification - Travis County Sherriff's Office 2018
Bachelor of Arts: English, Expected in
Florida Gulf Coast University - Fort Myers, FL
Associate of Arts: , Expected in
Edison State College - Punta Gorda, FL
agency, basic, Behavioral Health, case management, conflict resolution, Council, Crisis intervention, client, clients, database, drafting, emotional support, First Aid, forms, laundry, Team Building, team-building, meetings, Mental Health, mentoring, Excel, Microsoft Office Suite, Office, Outlook, PowerPoint, Word, policies, program implementation, progress, recruitment, research, safety, phones, VISTA
  • Managed a caseload of  5 clients at any given time.
  • Coordinated 3 activities with team-building committee
  • Participated in 2 annual Point in Time Counts
  • Helped organize monthly info sessions for shelter residents
  • Conducted Annual Assessments for HMIS

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School Attended

  • Florida Gulf Coast University
  • Edison State College

Job Titles Held:

  • AmeriCorps Case Management Aide
  • Relief Resident Advisor
  • Temporary Shelter Advocate Case Aide
  • Student Engagement Coordinator


  • Bachelor of Arts
  • Associate of Arts

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