ambultary service rep resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team building skills to deadline-driven environment.

  • Problem Anticipation and Resolution
  • Pharmacy and Patient Relations
  • Updating Medical Records
  • Completing Insurance Forms
  • Social Perceptiveness
  • Medical History Collection
  • Multi-Line Telephone system Operation
  • Treatment Room Preparation
  • Cleaning and Organizing
  • Medical Histories and Vital Statistics
Ambultary Service Rep, 01/2023 - Current
Children's Health Endocrinology City, STATE,
  • Communicate with patients and caregivers to inform of schedule changes, cancellations or additions.
  • Manage schedules of team of 10 providers to keep shifts properly staffed.
  • Provide reminder calls to patients prior to scheduled visits.
  • Set up appointments for physician visits and procedures using EPIC
  • Enter insurance, demographics and health history into patient database.
  • Photocopy insurance cards, document details and verify patient coverage for upcoming procedures or appointments.
  • Retrieve faxes and upload documents to patient charts to assist clinical staff.
  • Protect patients by observing strict HIPAA guidelines.
  • Inform patients of financial responsibilities prior to rendering services.
  • Answer multi-line phone system and direct callers to requested personnel and departments.
  • Manage office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Check patients in and out for appointments and collect co-payments.
  • Process patient payments and scan identification and insurance cards.
  • Schedule appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Take messages from patients and promptly relay to appropriate staff.
  • Straighten up waiting room to maintain neat and organized space.
  • Call patients to confirm scheduled appointments and obtain additional details.
  • Greet each patient pleasantly.
  • Train new staff on office procedures, insurance processes and medical terminology.
  • Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Back Office Medical Assistant/Memory Tester, 04/2019 - 01/2023
Rockwall Neurology City, STATE,
  • Created new patient charts and scanned documentation
    before and after appointments into EMR system.
  • Ordered prescription refills on behalf of existing office patients.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Cross-trained in front-office procedures to back up reception staff.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions
  • Assisted with routine checks and diagnostic testing by refills collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prior Authorizations for medications if needed by patients insurance.
  • Preform Cognitive Testing on patients using the Nucog app and mini cog.
  • Preform Neural Scans on patients as part of the memory testing completed in office.
  • Answer incoming calls
  • Process incoming referrals.
  • Send all outgoing referrals.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Work on miscellaneous tasks depending on the need of the doctor and nurse practitioner.
Referral Coordinator/Scheduling Coordinator, 01/2016 - 03/2019
Neurocare Of Texas City, STATE,
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of patients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Referred patients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Prepare patients charts for all appointments.
  • Manage and coordinate numerous testing schedules for two locations.
  • Greet and check in patients and collect personal and insurance information.
  • Responsible for management and integrity of patient records and files using EMR software.
  • Collect and post patient payments.
  • Assist with EEGs and EMGs.
Education and Training
High School Diploma: , Expected in 05/2015
Rains High School - Emroy,
Status -

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Resume Overview

School Attended

  • Rains High School

Job Titles Held:

  • Ambultary Service Rep
  • Back Office Medical Assistant/Memory Tester
  • Referral Coordinator/Scheduling Coordinator


  • High School Diploma

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