ambulatory unit clerk cast clinic resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Unit Clerk successful at making appointments and coordinating patient transports. Skilled planner, problem-solver, enthusiastic, fast learner and relationship-builder . Trained in SCM, Clinibase, Connect Care with a strong communication skills. Support administrative needs Orthopedic Surgery unit by efficiently coordinating paperwork, records and supplies to meet typical demands. Respectful and compassionate with patients. Service-oriented, reliable and hardworking team player.

  • Unit Administrative Support
  • Organization and Time Management
  • Verbal and Written Communication
  • Problem-Solving
  • Proficiency in Connect Care/ Epic, I Request, ESP, SCM, Clinibase, Kronos, Word, Excel
  • Customer Service
  • BLS Certified
  • Critical Thinking
  • CPR Certified
  • Detail-Oriented
  • Medical Terminology
  • Collaboration and Teamwork
  • Computer Proficiency
  • Project Management
  • Technical Support
  • Software Development
  • Team Leadership
  • Information Confidentiality
  • Agile Development Methodologies
  • Active Listening
02/2023 to Current Ambulatory Unit Clerk (Cast Clinic) Foothills Medical Centre | City, STATE,
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and maintained patient files.
  • Photocopied and scanned documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Assist team with patients Referrals and adding ambulatory order for patients.
  • Proficiency in making templates for Doctors schedules.
09/2022 to Current Inpatient Unit Clerk Unit 41A/54 Foothills Medical Centre | City, STATE,
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Prepared charts for outpatient and inpatient services.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Coordinated internal and external patient transportation.
  • Documented vitals and added lab results into patient charts.
  • Organized ordered medical tests, sample collection and patient transportation.
  • Requested or communicated patient information, exercising hospital privacy policies.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Demonstrated knowledge in medical terminology.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Arranged hospital admissions for patients as required.
  • Routed laboratory or diagnostic results to appropriate staff.
07/2008 to 01/2021 Training Coordinator/Sales Associate Spp Marketing Services | City, STATE,
  • Supported onboarding of new employees by hosting orientation sessions.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency.
  • Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
  • Conducted individual account manager reviews to determine training needs and improve sales performance.
  • Built rapport with customers and gave accurate product guidance.
  • Competed for top sales performance from supervisors, achieving results.
Education and Training
Expected in 02/2023 to to | Health Care IT Specialization John Hopkins University, Baltimore, MD, GPA:
Expected in 01/2023 to to Certificate | Software Project Management University of Alberta, Edmonton, AB GPA:
Expected in 01/2023 to to Diploma | Business Administration Alison , Calgary, Canada, GPA:
Expected in 05/2022 to to Certificate | Hospital Unit Clerk/ MOA ABES College, Calgary, Canada, GPA:
Expected in 03/2020 to to Certificate | Early Childhood Education Columbia College, Calgary, AB, GPA:
Expected in to to | IBM IT Support IBM, Calgary, AB, GPA:

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Resume Overview

School Attended

  • John Hopkins University
  • University of Alberta
  • Alison
  • ABES College
  • Columbia College
  • IBM

Job Titles Held:

  • Ambulatory Unit Clerk (Cast Clinic)
  • Inpatient Unit Clerk Unit 41A/54
  • Training Coordinator/Sales Associate


  • Some College (No Degree)
  • Certificate
  • Diploma
  • Certificate
  • Certificate
  • Some College (No Degree)

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