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amazon store owner resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Skills
  • Sales strategics
  • Cost analysis and savings
  • Task delegation
  • Purchasing and planning
  • Issue resolution
  • Bookkeeping
  • Brand management
  • Revenue growth
  • Policy development
  • Conflict mediation
  • Sales expertise
  • Senior leadership support
  • Excel spreadsheets
  • Strong problem solver
  • Professional and mature
  • Business writing
  • Mail management
  • Microsoft Office
Experience
01/2015 to Current Amazon Store Owner Cyberhustlin | City, STATE,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income and expenses.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Devised and implemented standard operating procedures, training programs and office management systems.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Calculated credit amounts and commission payouts, priced merchandise and generated credit memos for returned merchandise.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Relayed productive customer feedback to marketing teams.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
05/2006 to 05/2019 EBay Power Seller C&R Marketing | City, STATE,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
09/1983 to 05/2006 Sales/Manager Shoe Store | City, STATE,
  • Tracked monthly sales to generate reports for business development planning.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Education and Training
Expected in to to | Accounting And Business Management Kennesaw State University, Kennesaw, GA GPA:

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Resume Overview

School Attended

  • Kennesaw State University

Job Titles Held:

  • Amazon Store Owner
  • EBay Power Seller
  • Sales/Manager

Degrees

  • Some College (No Degree)

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