Managed call flow with up to 30 calls in queue per minute.
Alarm Dispatcher11/2015 － 10/2016LifeFoneWhite Plains, NY
Served people of all ages, but primarily the elderly, providing 24/7 emergency assistance and customer service, provided assistance that literally save lives. Tested customers alarms to make sure they were working efficiently, demonstrated high standards of performance, including teamwork, communication and compassion. Contacted customers when there medical, burglary and company alarms set off. Problem solved with customers equipment, handled any issues that required escalation and immediate attention. Responded to occasional sales inquiries and earned commission for sales I closed. Showed strong verbal, written communication, and computer skills while communicating with customers families, police officers, and EMS Conducted and demonstrated integrity, reliability, and empathy with customers who may be in stressful situations.
Medical Records Clerk06/2015 － 08/2015CenterLight Health Care FacilityWhite Plains, NY
Protects the security of medical records to ensure that confidentiality is maintained. Reviews records for completeness, accuracy and compliance with regulations, retrieves patient medical records for physicians, technicians or other medical personnel. Assigns the patient to diagnosis related groups (DRGs), using appropriate computer software. Process patients admissions or discharge documents, transcribes medical reports, review charts and flag incomplete or inaccurate information. Interacted and communicated easily with department personnel and public.
Security Officer10/2014 － 05/2015U.S. Security AssociatesWhite Plains, NY
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Circulated among visitors, patrons, and employees to preserve order and protect property. Denied entrance to the building to unauthorized persons, foot patrol of interior and exterior areas of assigned locations. Observe and report suspicious activities and persons. Write detailed narrative reports and maintain daily activity reports, enforce rules, regulations, policies, and respond to emergency situations requiring security assistance. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Provided exceptional customer service to both residents and their visitors as well as community visitors.
Sales Representative12/2013 － 08/2014ABB Optical GroupHawthorne, NY
Input patient prescription information into a computerized system with an account number. Distributed soft contacts, ophthalmic lenses, and gas permeable lenses to patients and doctors. Sized up and processed lens for fitting, material, design, and optical lens trends the same day for next day delivery Used math to breakdown and process prescriptions for patients and doctors. Resolved customer service related issues and tracked orders for delivery, described product to customers and accurately explained details and care of merchandise.
Professional Accounts Manager06/2012 － 11/2013American Medical Collections Agency/Retrieval Masters Creditors BureauElmsford, NY
High volume call center and data entry, responsible for the daily tasks related to collection efforts of a portfolio of 400 to 600 customer accounts ranging from $13.00 - $ 10,000. Communicating with debtors in a clear and professional manner on the telephone to assist them in finding solutions to resolve delinquent obligations. Responsible for gathering information about the debtors current financial situation and negotiating the best possible arrangement if the debtor cannot pay their balance in full all while collecting legally, morally, and ethically. Making clear and concise notations to document my work after each inbound and outbound telephone communication on a computerized system. Monitored payments due from clients and promptly contacted clients with past due payments.
Environmental Health Specialist10/2010 － 07/2011Crothall/SodexoValhalla, NY
Specializing in keeping a hospital in healthy and habitable conditions for patients, visitors, doctors, nurses, and technicians. Responsible for terminal cleaning many different areas with various chemicals and supplies such as the adult operating rooms, children's operating rooms, the ambulatory unit, burn unit, and patient recovery unit in a timely manner for surgery. Accountable for the set-up of various supplies and machinery with a team of employees in each operating area.
Special Needs Teacher Assistant09/2007 － 07/2010Ferncliff ManorYonkers, NY
Specialize in the care and treating of individuals with mental, physical and developmental disabilities from ages ranging from 11 to 19 with academic function levels range from that of a 12 months-old to a third grader. Working with children with Cerebral Palsy, Autism, Traumatic Brain Injury, Down syndrome, Seizure disorders, challenging behaviors, orthopedic impairments and other conditions that require specialized care. Teach students to achieve an optimum level of independence and self-esteem. Work on a wide range of skills including language, daily living, social, and other important skills Use visual communication, vocal speech, and alternative forms of communication and instruct.
Office Associate04/2006 － 02/2007Wal-MartWhite Plains, NY
Distributed incoming mail and reports, interacted with the public and all levels of management, managed credit transactions and generated invoices. Researched discrepancies within invoices and on reports, authorized invoice payments and filed invoices. Submitted merchandise claims to the corporate office, printed, organized, filed and separated daily/weekly/monthly reports. Reviewed, compared and prepared detail reports, balanced monthly journals. Maintained and Monitored Company's devices, prepared and maintained incident report log. Entered new material to file records and created new records with numerical data into databases in a timely and accurate manner. Inserted all merchandise into a computerize system by price, stock keeping, unit numbers and departments. Worked and communicated well with all vendors that came into the office with merchandise.
Optician Assistant/Customer Service11/2004 － 12/2005Mendel Optical InsightRye Brook, NY
Assisted optician with medical billing, prescription write-ups and insurance authorizations, scheduled appointments, maintain excellent customer service. Helped patients select frames according to desired style and color. Answered customer telephone calls promptly and in an appropriate manner, I ran the eyeglass store every other day when the doctor had appointments in his other store. Responsible for making store deposits at the bank for the doctor I called patients and customers to inform them when there eyeglasses and contact lenses were ready.
Education and Training
Associate of Arts:Axia University of Phoenix - Psychology
2002Medical Billing, Medical Terminology, Medical Manger, ICD and CPT codes:Westchester Institute of Computer Technology
Bachelor of Arts:Southern New Hampshire University - Forensic PsychologyManchester, New Hampshire, USAttending
Excellent communication and
� Ability to manage multiple tasks in a pressured
environment� Accurate and detailed� Professional phone
� 45 WPM typing speed
� Articulate and well
American Medical Collections Agency/Retrieval Masters Creditors Bureau
Mendel Optical Insight
Axia University of Phoenix
Westchester Institute of Computer Technology
Southern New Hampshire University
Job Titles Held:
Medical Records Clerk
Professional Accounts Manager
Environmental Health Specialist
Special Needs Teacher Assistant
Optician Assistant/Customer Service
Associate of Arts : Axia University of Phoenix - Psychology 2002 Medical Billing, Medical Terminology, Medical Manger, ICD and CPT codes : Westchester Institute of Computer Technology Bachelor of Arts : Southern New Hampshire University - Forensic Psychology
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