Airport Service Agent Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Safety-focused professional methodical about evaluating and optimizing worker conditions through use of strategic monitoring programs. Vigilant and analytical in isolating and addressing different concerns. Detail-oriented inspector with good multitasking and recordkeeping abilities.

  • Protective equipment
  • Microsoft Office proficiency
  • Effective communication
  • Verbal and written communication
  • Network performance monitoring
  • Strong troubleshooting skills
  • Technical Analysis
  • Network Hardware and Software Maintenance
  • Technical Support
  • Network Component Installations
  • Occupational health hazards
  • Safety courses
Work History
Airport Service Agent, 04/2018 to Current
Generac Power System, Inc Boston, MA,
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Assembled containers and crates used to transport large items such as vehicles or machines.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Connected electrical power unit and hoses to aircraft.
  • Recognized, documented and advised on removal of hazards.
Human Resources Generalist, 09/2016 to 07/2018
Smart Energy Drink City, STATE,
  • Developed innovative new-employee orientation programs, including safety training.
  • Presented alternatives in organization design, advantages and disadvantages.
  • Managed implementation of new system that transformed HR resources management organization.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Recommended changes to company culture in order to improve safety and meet changing demands.
  • Developed new training programs to address performance and knowledge issues.
Travel Agency Manager, 02/2005 to 01/2016
Diamond Travel & Consulting City, STATE,
  • Prepared necessary travel documentation for national and international trips to diverse locations.
  • Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
  • Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 50%.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Worked closely with top executives and assistants to meet compliance with strict business schedules.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Monitored hardware, software and peripheral performance against organizational expectations.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Reduced injuries among personnel with development and implementation of robust safety programs and policies.
Associate of Science: Digital Marketing Analytics , Expected in 07/2021
Massachusetts Institute Of Technology - Cambridge, MA
Associate of Science: Computer Engineering Technology, Expected in 07/2020
Network Professional Training School - Worcester, MA,
Associate of Arts: Tourism And Travel Management, Expected in 03/2010
Goram School Of Aviation - Accra,Ghana,
Associate of Arts: Tourism And Travel Services Marketing Operations, Expected in 04/2005
Kwame Nkrumah University Of Science And Technology - Kumasi,Ghana,

CCNA Internship Training at NPTC Datacenter

Routing & Catalyst Switching

  • Installed and configured various Cisco switches (3850,3750,3650) and Cisco routers (4431,2900,2800 series) in a fast pace environment.
  • Upgraded and recovery of Cisco IOS Images.
  • Perform password recovery on Cisco IOS routers/switches
  • Stacking and configuring 3850 switches
  • Replacing dead swishes and APs
  • Using Remedy ticketing systems to resolve issues
  • Creating of Vlan on core switches 6509 and access switches
  • Understanding of Network protocols - MPLS,QOS,EIGRP,BGP,OSPF,HSRP,GLBP,VRRP,ACL,NAT,Static Routing,Vlan,STP
  • Replaced 20 remote routers of 2800 with 4431 Cisco router with racking, installation and configuration.
  • WIRELESS- Installing new Access point and configuring it on Cisco WLC
  • Creating new SSID
  • Monitoring And Enterprise Technologies - Use Spectrum and Solar winds to monitor routers and switches
  • Network Professional Association Of Engineers
  • National Notary Association
  • Cisco Certified Network Professional- CCNP- Pending
  • Cisco Certified Network Associate -CCNA
  • Certified Network Professional Engineer -CNPE
  • Certified Data Center Administrator -CDCA
  • Comptia Network

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Resume Strength

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Resume Overview

School Attended
  • Massachusetts Institute Of Technology
  • Network Professional Training School
  • Goram School Of Aviation
  • Kwame Nkrumah University Of Science And Technology
Job Titles Held:
  • Airport Service Agent
  • Human Resources Generalist
  • Travel Agency Manager
  • Associate of Science
  • Associate of Science
  • Associate of Arts
  • Associate of Arts