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Airport Service Agent Resume Example

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AIRPORT SERVICE AGENT
Professional Summary

Results-driven Network Engineer expertise in deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.

Accomplishments

CCNA Internship Training at NPTC Datacenter

Routing & Catalyst Switching

  • Installed and configured various Cisco switches (3850,3750,3650) and Cisco routers (4431,2900,2800 series) in a fast pace environment.
  • Upgraded and recovery of Cisco IOS Images.
  • Perform password recovery on Cisco IOS routers/switches
  • Stacking and configuring 3850 switches
  • Replacing dead swishes and APs
  • Using Remedy ticketing systems to resolve issues
  • Creating of Vlan on core switches 6509 and access switches
  • Understanding of Network protocols - MPLS,QOS,EIGRP,BGP,OSPF,HSRP,GLBP,VRRP,ACL,NAT,Static Routing,Vlan,STP
  • Replaced 20 remote routers of 2800 with 4431 Cisco router with racking, installation and configuration.
  • WIRELESS- Installing new Access point and configuring it on Cisco WLC
  • Creating new SSID
  • Monitoring And Enterprise Technologies - Use Spectrum and Solar winds to monitor routers and switches
Work History
Delta Airlines- Airport Service Agent
Boston, MA04/2018 - Current
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Assembled containers and crates used to transport large items such as vehicles or machines.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Connected electrical power unit and hoses to aircraft.
Smart Energy Drink- Human Resources Generalist
New York, NY09/2016 - 07/2018
  • Developed innovative new-employee orientation programs, including safety training.
  • Presented alternatives in organization design, advantages and disadvantages.
  • Managed implementation of new system that transformed HR resources management organization.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Diamond Travel & Consulting- Travel Agency Manager
Accra, Ghana02/2005 - 01/2016
  • Prepared necessary travel documentation for national and international trips to diverse locations.
  • Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
  • Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 50%.
  • Managed three (3) business accounts with strong focus on achieving high levels of client praises and loyalty.
  • Worked closely with top executives and assistants to meet compliance with strict business schedules.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Monitored hardware, software and peripheral performance against organizational expectations.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
Affiliations
  • Network Professional Association Of Engineers
  • IATA /UFTAA
  • National Notary Association
Skills
  • Networking protocol expertise - BGP, EIGRP, OSPF,VLAN,QOS,DHCP,STP,HSRP,VRRP,GLBP
  • Cisco Platform: 1800,2900,3700,4300
  • Routers 6500,6800,4500,3850,3750 catalyst switches
  • Monitoring - Solar winds
  • Ticketing System: Remedy
  • Firewall management tools
  • VLAN aggregation
  • Microsoft Office proficiency
  • Effective communication
  • Verbal and written communication
  • Network performance monitoring
  • Strong troubleshooting skills
  • Technical Analysis
  • Network Hardware and Software Maintenance
  • Technical Support
  • Network Component Installations
Education
Massachusetts Institute Of TechnologyCambridge, MAExpected in 05/2021Associate of Science: Digital Marketing Analytics
Network Professional Training SchoolWorcester, MA07/2020Associate of Science: Computer Engineering Technology
Goram School Of AviationAccra,Ghana03/2010Associate of Arts: Tourism And Travel Management
Kwame Nkrumah University Of Science And TechnologyKumasi,Ghana04/2005Associate of Arts: Tourism And Travel Services Marketing Operations
Certifications
  • Cisco Certified Network Professional- CCNP- Pending
  • Cisco Certified Network Associate -CCNA
  • Certified Network Professional Engineer -CNPE
  • Certified Data Center Administrator -CDCA
  • Comptia Network
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Resume Overview

Companies Worked For:

  • Delta Airlines
  • Smart Energy Drink
  • Diamond Travel & Consulting

School Attended

  • Massachusetts Institute Of Technology
  • Network Professional Training School
  • Goram School Of Aviation
  • Kwame Nkrumah University Of Science And Technology

Job Titles Held:

  • Airport Service Agent
  • Human Resources Generalist
  • Travel Agency Manager

Degrees

  • Associate of Science : Digital Marketing Analytics
    Associate of Science : Computer Engineering Technology
    Associate of Arts : Tourism And Travel Management
    Associate of Arts : Tourism And Travel Services Marketing Operations

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