Award-winning customer service professional offers over five years experience in customer service. Remains calm and level-headed when faced with distressed passengers. Emphasizing quality customer service . Hardworking and willing to work a flexible schedule, including weekends and holidays.Passionate about travel and helping others.
Increased airline revenue from checked bag charges by monitoring passengers' baggage size during check-in. Received “Employee of the Month” in Dulles Airport on two occasions. Received thank you letters from passengers regarding professionalism and showing the JetBlue values. Promoted to Lead within one year. Achieved awards for delivery of exceptional customer service of employment.
Created and booked reservations. Coordinated with airport vendors regarding fueling. Checked baggage and collected baggage charges. Escorted passengers in wheelchairs from the terminal to the aircraft. Picked up and transported cargo and baggage to and from aircraft. Processed reservations, coordinated stand-bys and monitored cabin availability. Tagged checked baggage with appropriate destination with accuracy. Issued travel and hotel vouchers for passengers on overbooked and canceled flights. Vacuumed aircraft and serviced galleys. Security checks on Fleet Lauches. Enforced safety and security measures and protected sensitive zones. Determined flight close-out times and completed and verified flight forms. Addressed passenger concerns . Responded politely to passenger complaints regarding ticketing and baggage handling. Successfully completed AO and GO training, GSC training and CRO training to further develop professional skills. CIC in training. Updated the flight attendant manual and briefed fellow staff on changes. Monitored compliance with size limitation guidelines for the carry-on baggage program. Instructed passengers on all safety and emergency procedures and answered any questions.
Cross-trained and provided back-up for other customer service representatives when needed.Expressed appreciation and invited customers to return to the hotel.Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Balanced all rebates and other miscellaneous charges.Answered department telephone calls. Monitored room availability using correct salutations and telephone etiquette. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Trained new employees .Delivered requested items to guests' rooms.Processed credit card transactions during the checkout process. Supervised front desk staff. Fostered strong working relationships with all hotel departments. Directed the daily activities of the team.
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