Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Fast learner with ability to multi-task. Energetic, outgoing and driven to reach company goals.
Worked at computer terminal daily from 8hrs-16hrs, depending on weather and passenger demand under stressful conditions. Multi tasked on 7 different softwares via Windows 8 in order to service each customer, including tracking their delayed bags. Received on average 80-100 calls daily selling/quoting fares, book alternative flights,provided wide spread information regarding passenger flight travel. Performed in a fast paced environment while maintaining a professional and effective approach to high stress situations. Expert in deescalating and problem solving was mandatory. Received awards for top seller in upgrading and promoting ancillary products. Responsible for generating $40,000 monthly revenue. Call time allowance on each call, 4 minutes or less.
Company specialized in Jeep auto parts... worked while attending school.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Created new orders in company software.Acted as a liaison between outside sales representatives 100+ major accounts. Responded to all customer inquiries in a timely manner.
Developed and implemented western region sales strategy for several local companies including obtaining the Nevada state contract. Duties entailed identification and analysis of potential business applications within target accounts, cultivation of key business relationships with senior management to facilitate sales. Increased revenue by developing marketing and sales programs to reach new customers- lead generation, creating marketing and sales collateral, qualifying customers, meeting with them to close the sale. Educated customers on FACTA regulation laws and how to remain compliant by governing anti-identity theft measures and proper disposal of highly sensitive documents. Built and maintained customers accounts by providing routine visits, timely follow-up, identifying and resolving customers issues and concerns. Tripled account base in 2 years resulting 400% increase in revenue. Created new revenue streams resulting an estimate $250,00 in sales.
With Emphasis in Marketing
Continuing education in entry level courses- science.
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