airline reservation agent resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (XXX) 432-1000
Cell:
resumesample@example.com
:
Summary
Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. Able to remain calm and level-headed when faced with distressed travelers. Friendly nature and hard-working attitude, enabling the ability to meet any challenge in fast-paced environments.
Highlights
Customer service mindset
Persuasive communication style
Skilled multi-tasker
Conflict resolution expertise
Adaptable nature
Data management
POS systems
Scheduling
Excellent judgment
Organized
Experience
Airline Reservation Agent , 2009 to Current AirPro – City, STATE,
Answer telephone inquiries to book reservations on multiple airlines.
Correct errors in ticket purchases and account information.
Resolve issues in a timely manner and escalate customers in need of further help.
Train and mentor new agents on procedures and customer service protocols.
Maintain calm and collected attitude in all situations.
Airline Reservation Agent , 10/2005 to 11/2008 Delta – City, STATE,
Processed reservations, coordinated stand-bys, and monitored cabin availability.
Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
Explained airline policies regarding purchases, cancellations, and transfers.
Input accurate travel information for each ticket.
Made changes to itineraries and seat locations on request.
Airline Reservation Agent , 01/1999 to 09/2005 Internatia Airlines – City, STATE,
Created and booked 250 reservations per day.
Responded politely to passenger complaints regarding ticketing and baggage handling.
Checked ticket information for passengers.
Quickly learned reservation computer systems to ensure accurate processing.
Education
Bachelor of Science: Hospitality Administration, Expected in 2002 to University of California - New Cityland, CA GPA:
Coursework in Business Communication, Marketing, and English
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.