Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (XXX) 432-1000
  • Cell:

Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. Able to remain calm and level-headed when faced with distressed travelers. Friendly nature and hard-working attitude, enabling the ability to meet any challenge in fast-paced environments.

  • Customer service mindset
  • Persuasive communication style
  • Skilled multi-tasker
  • Conflict resolution expertise
  • Adaptable nature
  • Data management
  • POS systems
  • Scheduling
  • Excellent judgment
  • Organized
Airline Reservation Agent , 2009 to Current
AirProCity, STATE,
  • Answer telephone inquiries to book reservations on multiple airlines.
  • Correct errors in ticket purchases and account information.
  • Resolve issues in a timely manner and escalate customers in need of further help.
  • Train and mentor new agents on procedures and customer service protocols.
  • Maintain calm and collected attitude in all situations.
Airline Reservation Agent , 10/2005 to 11/2008
DeltaCity, STATE,
  • Processed reservations, coordinated stand-bys, and monitored cabin availability.
  • Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
  • Explained airline policies regarding purchases, cancellations, and transfers.
  • Input accurate travel information for each ticket.
  • Made changes to itineraries and seat locations on request.
Airline Reservation Agent , 01/1999 to 09/2005
Internatia AirlinesCity, STATE,
  • Created and booked 250 reservations per day.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Checked ticket information for passengers.
  • Quickly learned reservation computer systems to ensure accurate processing.
Bachelor of Science: Hospitality Administration, Expected in 2002
University of California - New Cityland, CA

Coursework in Business Communication, Marketing, and English

Minor in Accounting

Top 5% of class

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Job Titles Held:

  • Airline Reservation Agent
  • Airline Reservation Agent
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  • Bachelor of Science

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