- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (XXX) 432-1000
- Cell:
- resumesample@example.com
Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. Able to remain calm and level-headed when faced with distressed travelers. Friendly nature and hard-working attitude, enabling the ability to meet any challenge in fast-paced environments.
- Customer service mindset
- Persuasive communication style
- Skilled multi-tasker
- Conflict resolution expertise
- Adaptable nature
| - Data management
- POS systems
- Scheduling
- Excellent judgment
- Organized
|
Airline Reservation Agent , 2009 to Current
AirPro – City, STATE,
- Answer telephone inquiries to book reservations on multiple airlines.
- Correct errors in ticket purchases and account information.
- Resolve issues in a timely manner and escalate customers in need of further help.
- Train and mentor new agents on procedures and customer service protocols.
- Maintain calm and collected attitude in all situations.
Airline Reservation Agent , 10/2005 to 11/2008
Delta – City, STATE,
- Processed reservations, coordinated stand-bys, and monitored cabin availability.
- Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
- Explained airline policies regarding purchases, cancellations, and transfers.
- Input accurate travel information for each ticket.
- Made changes to itineraries and seat locations on request.
Airline Reservation Agent , 01/1999 to 09/2005
Internatia Airlines – City, STATE,
- Created and booked 250 reservations per day.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Checked ticket information for passengers.
- Quickly learned reservation computer systems to ensure accurate processing.
Bachelor of Science: Hospitality Administration, Expected in 2002
University of California - New Cityland, CA
GPA:
Coursework in Business Communication, Marketing, and English
Minor in Accounting
Top 5% of class
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Length
- Personalization
- Strong Summary
- Target Job