- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (XXX) 432-1000
- resumesample@example.com
Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. Able to remain calm and level-headed when faced with distressed travelers. Friendly nature and hard-working attitude, enabling the ability to meet any challenge in fast-paced environments.
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AirPro – City, STATE,
- Answer telephone inquiries to book reservations on multiple airlines.
- Correct errors in ticket purchases and account information.
- Resolve issues in a timely manner and escalate customers in need of further help.
- Train and mentor new agents on procedures and customer service protocols.
- Maintain calm and collected attitude in all situations.
Delta – City, STATE,
- Processed reservations, coordinated stand-bys, and monitored cabin availability.
- Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
- Explained airline policies regarding purchases, cancellations, and transfers.
- Input accurate travel information for each ticket.
- Made changes to itineraries and seat locations on request.
Internatia Airlines – City, STATE,
- Created and booked 250 reservations per day.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Checked ticket information for passengers.
- Quickly learned reservation computer systems to ensure accurate processing.
University of California - New Cityland, CA
Coursework in Business Communication, Marketing, and English
Minor in Accounting
Top 5% of class
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Resume Overview
School Attended
- University of California
Job Titles Held:
- Airline Reservation Agent
- Airline Reservation Agent
- Airline Reservation Agent
Degrees
- Bachelor of Science
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