Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Conflict Resolution and De-escalation
CPR/First Aid certified
Written and oral communication skills
Able to learn quickly
Airline Customer Service Supervisor10/2015
to Current Charter Express – Raleigh,
Announced and demonstrated safety and emergency procedures.
Briefed passengers according to company and FAA requirements.
Calculated the aircraft weight and balance, performance and fuel requirements.
Answered passenger questions and dealt with complaints accordingly.
Monitored flight arrivals and departures.
Greeted and assisted all passengers, including providing help with check-in, tagging luggage, ticketing changes, rebooking and special service requests.
Boarded and deplaned flights, and escorted passengers including disabled passengers and unaccompanied minors, from aircraft.
to 02/2016 Carolina Ale House – Raleigh,
Waited on multiple customers at the bar and throughout the bar area.
Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Verified that guests at the bar were of legal age.
Greeted guests in a timely and professional manner.
Maintained full knowledge of beverage lists and promotions.
Carefully followed safety and sanitation policies handling food and beverages.
Managed strict beverage control to minimize waste.
Refused service to intoxicated guests.
to 01/2015 Personal Childcare – Raleigh,
Promoted language development skills through reading and storytelling.
Safely transported children to and from school, medical appointments and extra-curricular activities.
Organized activities that enhanced children's physical, emotional and social well-being.
Made healthy snacks and meals for 3 children.
Established and maintained a safe play environment for the children.
Stayed current on toy and child-related recalls and safety warnings.
Associate of Science: Business Administration2016Wake Technical Community College-
Frontier Airlines, Allegiant Air and Alaska Airlines Customer Service Certified
Frontier Airlines and Allegiant Air and Alaska Airlines GSC Certified