airline customer service agent resume example with 16+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong motivation for success.
Skills
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Experience
Airline Customer Service Agent, 01/2020 - Current
Trego Dugan Aviation – Hebron, KY
Trego Dugan Aviation – Hebron, KY
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
- Entered information in computer system to maintain updated details related to customer ticket orders, reservations and payment method.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Tagged checked baggage with appropriate destination with 100% accuracy rate.
- Greeted crew members, flight attendants and passengers.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Responded to support tickets within given time frame to improve customer servic
- Provided clients with assistance in preparing required travel documents and forms.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Caregiver/Medication Technician, 01/2013 - 12/2019
Brookdale Senior Living – Clermont, FL
Brookdale Senior Living – Clermont, FL
- Provided mental health care by administering psychotropic medications and teaching breathing exercises for anxiety issues.
- Monitored vital signs during medication administration to quickly identify complications.
- Monitored and tracked medication of patients and maintained medical equipment.
- Planned optimal meals based on established nutritional plans.
- Assessed patient needs in response to medications.
- Safely and accurately prepared all medications and sterilized products by using proper techniques.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Documented activities and recorded information in EMR system.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Monitored expiration of medications and medical supplies by checking them.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Maintained medication stock and performed cleaning of patient rooms and equipment.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Operated medical equipment to diagnose and treat conditions.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Certified Nursing Assistant, 01/2010 - 12/2012
Freedom Senior Management – Venice, FL
Freedom Senior Management – Venice, FL
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, and heart rate.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Certified Nursing Assistant, 01/2005 - 12/2009
Freedom Senior Management – Sarasota, FL
Freedom Senior Management – Sarasota, FL
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Education and Training
High School Diploma: , Expected in 2000
Fiji -
Fiji -
Certification Nursing Assistant , Expected in 2005
Lodi Career Center - Lodi
Lodi Career Center - Lodi
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Resume Overview
School Attended
- Fiji
- Lodi Career Center
Job Titles Held:
- Airline Customer Service Agent
- Caregiver/Medication Technician
- Certified Nursing Assistant
- Certified Nursing Assistant
Degrees
- High School Diploma
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