Airline Customer Service Agent Resume Example

Planned curriculum, scheduled volunteers, maintained class spaces and planned all special activities for 100 children from infancy to fifth grade. Coordination and attention to every detail made for a successful and ever expanding children's program.

Coordinated with social service provider in developing and implementing a social and personal skills activities program for a child with developmental disabilities. Provided support in a variety of public setting encouraging independence.

Once again a cross-utilized agent participating in all areas of operations in an increasingly busy station.

During this time also Continent Express operated Northwest Airlines above the wing which required I learn a second computer system and set of policy and procedures while providing excellent customer service, their customers became my customers.

Provided above the wing service only in this fast paced and extremely busy international airport. As a gate agent worked up to 12 flights in a 10 hour shift providing efficient and professional customer service in all situations and as a ticket counter agent became familiar with passports and travel requirements for travelers from all over the world. Gained much experience establishing relationships with other airlines at the airport and other stations as we worked together to solve baggage issues for our customers.

Again worked as a cross-utilized agent in a larger station servicing mainline and express flights. Performed in all areas of the operation from being the deicer in the cherry-picker bucket to working baggage service during Kentucky Derby week to providing outstanding customer service to our frequent travelers at the gate and at check-in.

Performed as a cross-utilized customer service agent working in all areas of the operation including ticket counter, gate, baggage service and all ramp functions including operations. Experience in all areas continued to develop my ability to understand how each area impacts the other and the importance of being a team player to achieve and exceed industry goals.

Took incoming call from customers providing many services including booking and changing reservations, selling tickets, providing accurate and timely information for a wide variety of travel questions. Was selected to be a member of the number one sales team for the call center.

As an agent at a 6 agent station performed duties in all areas with little or no supervision including "turning" a Beech 1900 from arrival to departure, as the only agent on duty.

Cross-utilized agent developing skills in all areas of the station operation including ticket counter check-in and ticket sales, boarding gate, ramp operations and baggage services.

Created and coordinated both short and long range schedules to meeting operational needs. Scheduled necessary maintenance for F-16 and F-15 fighter aircraft as well as maintaining and updating paper and computer files. Supervised three other schedulers in the office. Served as unit scheduler at Dhahran AFB in Saudi Arabia during Desert Storm (August 1990 to March 1991)