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Airline Customer Service Agent Resume Example

Resume Score: 80%

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AIRLINE CUSTOMER SERVICE AGENT
Summary

Dynamic passenger service agent seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of airport operations including gates and ticketing. Has served as lead agent and Operational Coordinator and has willingness to work a flexible schedule.

Highlights
  • Conflict resolution
  • Excellent judgment
  • Skilled multi-tasker
  • Team player
  • Superior communication skills

  • Staff training and development
  • Fast learner
  • Security checks
  • Organized
Experience
ServisAirMay 2007 to August 2011Airline Customer Service Agent
DFW INTERNATIONAL AIRPORT, TX

Handled check-in and boarding of charter flight passengers on Aeromexico Flights. Had customs clearance and assisted with passenger manifests, passport entries, final paperwork, including that for flight crew and customs.

Delta AirlinesApril 2009 to May 2011Global Reservations/Ticketing Support
DFW INTERNATIONAL AIRPORT, TX

Global Reservation Sales Agent; promoted to Global Ticketing Support

Proficient in CMS (Delta's reservation computer system: Customer Management Support) and Delta Term (native computer system)

American AirlinesFebruary 1984 to October 2002Operational Coordinator
DFW INTERNATIONAL AIRPORT, TX

Responsible for on-time, safe departures on American Airline flights from designated departure gates. Sabre proficient. First call supervisor for customer needs. Handled security issues including monitoring FAA Security Directives daily to assure adherence by agents and served as GSC (Ground Security Coordinator). Monitored staffing and agent concerns at designated gates. Coordinated with flight service, tower and ground crews to assure on-time departures.

Education
Tarrant County CollegeTelevision ProdutionHurst, TX, USA

ENG Camera operations including production

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Resume Overview

Companies Worked For:

  • ServisAir
  • Delta Airlines
  • American Airlines

School Attended

  • Tarrant County College

Job Titles Held:

  • Airline Customer Service Agent
  • Global Reservations/Ticketing Support
  • Operational Coordinator

Degrees

  • Television Prodution

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