Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dynamic passenger service agent seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of airport operations including gates and ticketing. Has served as lead agent and Operational Coordinator and has willingness to work a flexible schedule.

  • Conflict resolution
  • Excellent judgment
  • Skilled multi-tasker
  • Team player
  • Superior communication skills

  • Staff training and development
  • Fast learner
  • Security checks
  • Organized
Airline Customer Service Agent, 04/2007 - 07/2011
Winner Aviation Eglin Air Force Base, FL,

Handled check-in and boarding of charter flight passengers on Aeromexico Flights. Had customs clearance and assisted with passenger manifests, passport entries, final paperwork, including that for flight crew and customs.

Global Reservations/Ticketing Support, 03/2009 - 04/2011
Delta Airlines City, STATE,

Global Reservation Sales Agent; promoted to Global Ticketing Support

Proficient in CMS (Delta's reservation computer system: Customer Management Support) and Delta Term (native computer system)

Operational Coordinator, 01/1984 - 09/2002
American Airlines City, STATE,

Responsible for on-time, safe departures on American Airline flights from designated departure gates. Sabre proficient. First call supervisor for customer needs. Handled security issues including monitoring FAA Security Directives daily to assure adherence by agents and served as GSC (Ground Security Coordinator). Monitored staffing and agent concerns at designated gates. Coordinated with flight service, tower and ground crews to assure on-time departures.

: Television Prodution, Expected in
Tarrant County College - Hurst, TX

ENG Camera operations including production

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School Attended

  • Tarrant County College

Job Titles Held:

  • Airline Customer Service Agent
  • Global Reservations/Ticketing Support
  • Operational Coordinator


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