Dynamic passenger service agent seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of airport operations including gates and ticketing. Has served as lead agent and Operational Coordinator and has willingness to work a flexible schedule.
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Handled check-in and boarding of charter flight passengers on Aeromexico Flights. Had customs clearance and assisted with passenger manifests, passport entries, final paperwork, including that for flight crew and customs.
Global Reservation Sales Agent; promoted to Global Ticketing Support
Proficient in CMS (Delta's reservation computer system: Customer Management Support) and Delta Term (native computer system)
Responsible for on-time, safe departures on American Airline flights from designated departure gates. Sabre proficient. First call supervisor for customer needs. Handled security issues including monitoring FAA Security Directives daily to assure adherence by agents and served as GSC (Ground Security Coordinator). Monitored staffing and agent concerns at designated gates. Coordinated with flight service, tower and ground crews to assure on-time departures.
ENG Camera operations including production
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