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Airline Customer Service Agent Resume Example

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AIRLINE CUSTOMER SERVICE AGENT
Summary

Personable and dedicated Customer Service Representative with extensive experience throughtout my years in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Inbound and outbound calling
  • Schedule mastery
  • Project management abilities
  • Customer relations
  • Promotional support
  • Microsoft Office expertise
  • High-energy attitude
  • Leadership qualities
  • Sales professional
  • Executive decision-making
  • Quality focused
  • Problem-solving capabilites
  • Ability to plan in detail
  • Strengths in fast-paced work areas
  • Great under pressure while meeting quota
  • Efficient in time management
  • Bilingual
Experience
Delta Airlines | Seattle, WAAirline Customer Service Agent05/2014 - Current
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Helped company maintain exceptional client service ratings on external audits.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Worked with managers to develop service improvement initiatives.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
Nordstrom | Tukwila, WADesigner Handbag Sales Associate07/2013 - 10/2013
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Used cash register to ring up customer purchases, process payments and issue receipts.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Communicated with customers about our products and service offerings, including policies, restrictions and refund policies.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Fry's Electronics Inc. | Renton, WAComputer Sales Associate08/2012 - 06/2013
  • Slashed expenses and increased allocation of available resources by auditing schedule, cost and contract performance.
  • Maintained hardware and software for networks and assisted in the installation and upgrade of servers.
  • Engaged in on-call rotation to provide consistent service to customers.
  • Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
  • Implemented, tested, validated, and maintained networking services according to solution designs.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
  • Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
Education and Training
Renton Technical College | Renton, WAAssociate of Applied Science in Business Administration And Management06/2020
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Resume Overview

Companies Worked For:

  • Delta Airlines
  • Nordstrom
  • Fry's Electronics Inc.

School Attended

  • Renton Technical College

Job Titles Held:

  • Airline Customer Service Agent
  • Designer Handbag Sales Associate
  • Computer Sales Associate

Degrees

  • Associate of Applied Science in Business Administration And Management

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