Airline Customer Service Agent resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in remodel and design industry. Hardworking, disciplined and reliable project manager with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Skills
Customer Service
Friendly and Professional Communications
Planning and Scheduling
Verbal and Written Communication
Problem-Solving
Issue Resolution
Detail Oriented
Microsoft Office Proficiency
Critical Thinking
Creative Thinking
English Language Fluency
Organization and Time Management
Experience
Airline Customer Service Agent, 12/2006 to 01/2016 Trego Dugan Aviation – Syracuse, ,
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Took reservations from patrons by phone or online.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Printed itineraries and tickets for average of [Number] passengers each day.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Identified needs of customers promptly and efficiently.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Recognized by management for providing exceptional customer service.
Sales Promoter, 07/2005 to 08/2007 Hyatt Hotels Corp. – West Hollywood, ,
Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
Managed and successfully controlled in-store sampling of [Product or Service] by preparing samples and interacting with customers.
Learned about company history and products to share detailed information with customers.
Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices.
Carried out sales promotions and merchandising of company products.
Provided supervisors with reports on daily sales targets, keeping detailed records of lead generation and sales demonstration methods employed.
Identified interested customers and engaged in conversation to explain product benefits.
Attended to potential customers and provided exemplary service to draw attention to company's brand.
Set up booths in public places, staffing displays in malls and outdoor locations and engaging passers-by to solicit new business.
Educated and consistently persuaded customers to purchase company products over previous brand preference.
Administrative Assistant, 05/2000 to 07/2000 Nrg Energy, Inc. – Virtual, ,
Scheduled appointments, meetings and events for management staff.
Provided secretarial and office management support while building cooperative working relationships.
Directed customer communication to appropriate department personnel.
Maintained accurate department and customer records.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Tracked and submitted employee timesheets to prepare for payroll processing.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Composed, edited and typed complex memos and reports with job-related software.
Accounts Receivable Clerk/Payroll Clerk, 01/1993 to 07/1998 Turtle Beach Resort – City, ,
Monitored accounts receivable report, checking for late, delinquent, or missing invoices and payments.
Examined customer payment history and coordinated collections arrangements.
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Prepared monthly statements for accounts receivable operations.
Reconciled ledger to validate payments accounted for and accurately posted.
Reached out to vendors and customers to resolve account problems.
Education and Training
High School Diploma: , Expected in 06/1989 Dinthill Technical High - St, Catherine Jamaica, GPA:
Studied Secrtarial duties at Dinthill Technical high school with Certificate ,passes in Carribbean Examininstion Exams Mathematics, English Language, Office Prcedures and Accounting with Credits and Distintion
Additional Coursework in Microsoft Office Excel and Customer service training certificates
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