airline agent resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

I have over 4 years of successful experience recognized consistently for performance excellence and contributions to success in retail & food industry. Strengths in customer satisfaction & raising company profits.

Enthusiastic, Airline agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of data entering and working with customers constantly interacting via email, phone, personally. Motivated to learn, grow and excel in any aspect that I will be able too.

  • Safety regulations implementation
  • Performance maximization
  • Technical Support
  • Strategic Planning
  • Team building
  • Cash Management
  • Time management
  • Data Entry
  • Customer Service
  • Training
Work History
Airline Agent, 06/2018 - Current
Revzilla Memphis, TN,
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
  • Formed strategic partnerships, established metrics and participated in complex negotiations
  • Contributed to team results in fast-paced environments
  • Supported needs of customers with skill and efficiency
  • Handled emails & calls within the day to address customer inquiries and concerns
  • Followed all policies, regulations, dress codes and schedules
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Completed clerical tasks such as filing, copying and distributing mail
  • Grabbing documents of the plane
Sales Associate, 07/2017 - 09/2018
Maximus, Inc. West Jordan, UT,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Educated customers on promotions to enhance sales
  • Achieved sales goals monthly and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Associate, 08/2016 - 06/2017
City Of Seabrook Seabrook, TX,
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
  • Inspected equipment such as refrigerators and warming lamps every day to check compliance with safe operating levels
  • Greeted customers at deli counter to fulfill requests and answer questions
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates
Cashier, 06/2016 - 08/2016
Kmart City, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Counted cash in register drawer at beginning and end of shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Educated customers on promotions to enhance sales
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
High School Diploma: , Expected in 06/2017
Elk Grove High School - Elk Grove, IL,
Status -
Associate of Arts: Criminal Justice, Expected in 05/2020
William Rainey Harper College - Palatine, IL
Status -

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Resume Overview

School Attended

  • Elk Grove High School
  • William Rainey Harper College

Job Titles Held:

  • Airline Agent
  • Sales Associate
  • Associate
  • Cashier


  • High School Diploma
  • Associate of Arts

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