Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I have over 4 years of successful experience recognized consistently for performance excellence and contributions to success in retail & food industry. Strengths in customer satisfaction & raising company profits.
Enthusiastic, Airline agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of data entering and working with customers constantly interacting via email, phone, personally. Motivated to learn, grow and excel in any aspect that I will be able too.
Skills
Safety regulations implementation
Performance maximization
Technical Support
Strategic Planning
Team building
Cash Management
Time management
Data Entry
Customer Service
Training
Work History
06/2018 to CurrentAirline AgentRevzilla | Memphis, TN,
Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
Formed strategic partnerships, established metrics and participated in complex negotiations
Contributed to team results in fast-paced environments
Supported needs of customers with skill and efficiency
Handled emails & calls within the day to address customer inquiries and concerns
Followed all policies, regulations, dress codes and schedules
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Completed clerical tasks such as filing, copying and distributing mail
Grabbing documents of the plane
07/2017 to 09/2018Sales AssociateMaximus, Inc. | West Jordan, UT,
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Balanced and organized cash register by handling cash, counting change and storing coupons
Displayed merchandise by arranging in appealing and orderly way to boost sales
Educated customers on promotions to enhance sales
Achieved sales goals monthly and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
Greeted customers, helped locate merchandise and suggested suitable options
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
Approached browsing customers to initiate conversations to determine buying preferences
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
08/2016 to 06/2017AssociateCity Of Seabrook | Seabrook, TX,
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
Used downtimes to prepare ingredients and restock supplies for expected busy periods
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
Cleaned walls, fans and drains in bakery coolers, display cases and work area
Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Inspected equipment such as refrigerators and warming lamps every day to check compliance with safe operating levels
Greeted customers at deli counter to fulfill requests and answer questions
Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates
06/2016 to 08/2016CashierKmart | City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Checked prices for customers and processed items sold by scanning barcodes
Counted cash in register drawer at beginning and end of shift
Processed POS transactions, including checks, cash and credit purchases or refunds
Restocked, arranged and organized merchandise in front lanes to drive product sales
Educated customers on promotions to enhance sales
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Education
Expected in 06/2017High School Diploma | Elk Grove High School, Elk Grove, IL, GPA:
Expected in 05/2020Associate of Arts | Criminal JusticeWilliam Rainey Harper College, Palatine, ILGPA:
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