Airbnb Property Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Outgoing Sales Manager with 10+ years of experience offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in luxury retail, hospitality and the food sector. Motivated with a unique ability to relate to diverse clients and close high-dollar sales by building and leading effective goal driven teams. Fluent in Italian, Hindi and Marathi as well as basic Spanish and French. 
  • Consistently meet goals
  • Judgement and Decision making
  • Administration and Sales Management
  • Customer Service and Client Retention
  • Public Speaking and Training

  • Time Management
  • Management of Human Resources. 
  • Persuasive Negotiator 
  • Strategic Objective Execution
  • Multilingual
Work History
Current to Current
Airbnb Property Manager Calpine Hayward, CA,
  • Acted as liaison between apartment owners and Airbnb.
  • Managed and oversaw the administration of the properties i.e, interior decoration, reservations, operations, maintenance, detailed budgets and financial reports.
  • WORLD EXPO Milano 2015, was instrumental in growing my business, where through proper management and increased demand occupancy rates grew and as of December 2015, I was able to deliver a net increase of +38% to the same period last year.
  • Trained, coordinated and evaluated the activities and performance of cleaning staff and contract personnel.
  • Organized and taught international cooking workshops with Airbnb guests from all around the globe.
  • Link to my 400+ 5 star reviews,

Current to Current
Business Consultant and Coach Self Employed City, STATE,
  • Worked and retained clients in companies such as, The Italian Ministry of Defense, Tods, Hogan, Armani, Fay, ENI, Codwell Banker, Saipem, Snamprogetti, Syndial, Altarea, BMW, KONE, The European House Ambrosetti, The Condenast Group, Ogilvy and Mather, OMD, Creative Media, Bank Nord among many others. This gave me insight on how these different sectors work and become a more adaptable and well-rounded professional.
  • From September 2015 to April 2016, I developed and conducted multi-cultural retail and business workshops for TODS, FAY, HOGAN and ARMANI. These workshops are now used to train new and existing staff all over Italy. The main objective: How to best serve and understand your BRIC and foreign clients to increase brand visibility and profits during an economic downturn.
  • Using hands on training techniques, i.e.using audio-visual aids, Internet sourced material and workshops on import/export negotiation and conflict resolution, maximized and unlocked my clients business potential in dealing with foreign clients and suppliers. 
  • These workshops have ultimately helped boost company revenue and employee confidence, motivated groups as well as individual trainees to utilize their business English language skills in meetings, presentations, telephoning, emailing and day-to-day affairs.
  • Assisted trainees prepare presentations for conferences such as the Offshore Mediterranean Conference 2009 in Ravenna (ENI group) and EUROPEC/EAGE Conference and Exhibition 2009 in Amsterdam (ENI group).
  • Coached trainees from the technical, legal, financial, luxury fashion, auditing, human resources as well as research and development departments to sharpen and develop their use of proper technical and applicable terminology.

Current to Current
Regional Business Manager International Cosmetics And Perfumes City, STATE,
  • Promoted from Saks Fifth Avenue to manage a regional business covering NY, NJ, CT & PA that included luxury brands such as HANAE MORI and CREED.
  • Managed and motivated staff of 6 employees, managers and collaborators of more than 200 in 60 stores such as Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Nordstrom, Bloomingdales, and Sephora throughout my region.
  • Hands on management, i.e.proper hiring techniques/HR, Cross-Sell and Up-Sell coordination identifying and coordinating cross-sell and up-sell opportunities between regional sales teams and client loyalty teams, overseeing open to buy, balancing stock levels, rigid training, weekly accountability and evaluation, and open communication increased annual sales by 14% year on year making me one of the top performing business managers within the company.
  • Oversaw and drove the implementation of a large client loyalty program that contributed 8% percent to annual sales and increased client satisfaction.
  • Reported and worked directly with the CEO and President to plan and implement business growth, prime product placement and marketing tactics.
  • Created and Implemented "Fragrance Seminars" as a template at Saks Fifth Avenue, which are now used all over North America to boost profitability and brand awareness.
  • Conducted HANAE MORI and CREED training workshops in all my retail doors. Successfully launched 6 new fragrances, above all with complete satisfaction, HANAE MORI's "Magical Moon" in the last quarter of 2006 and garnered the highest percentage of overall sales in North America.

Current to Current
Creed Business Manager, Saks Fifth Avenue International Cosmetics And Perfumes City, STATE,
  • Started work with International Cosmetics and Perfumes, Inc., at their flagship Saks Fifth Avenue store.
  • Reported directly to the CEO.
  • As the Business Manager, detailed and focused clienteling, in-store marketing and client events, forging and maintaining interpersonal relationships with employees, clients, sales associates and most importantly monitoring and reporting fraudulent returns increased business from $100,000 to $300,000 in one year and generated an impressive retail sales volume which made it the most profitable Saks Fifth Avenue store in North America.
  • Meet monthly goals consistently, dealt with the buying office, managed the received/sold infrastructure, visual merchandising, promoted on/off counter sales, and directed store-wide marketing tactics by cross-selling and up-selling which promoted brand awareness and visibility in other departments.

Current to Current
Junior Client Relations and Retail Manager John Barrett, Bergdorf Goodman City, STATE,
  • Responsible for closely monitoring new clients and VIP clientele by ensuring accuracy, excellent service, attention to detail, and proper payment.
  • Retail sales rose 12% in '03 and 19% in the first quarter of '04.
  • Point person for PR and marketing-related activities, which included such events as the 2003 US Tennis Open.
  • Worked on beauty related events with Paramount Pictures and other mainstream production companies such as Allure Magazine, Elle Magazine, and Vanity Fair. Organized in store events for image agencies such as IMG, Wilhelmina, Click, and Harrison & Schriftman.

Expected in 2001
Bachelor of Arts: International Relations and Ancient History
Oriel College and University of London - London, England

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Resume Overview

School Attended
  • Oriel College and University of London
Job Titles Held:
  • Airbnb Property Manager
  • Business Consultant and Coach
  • Regional Business Manager
  • Creed Business Manager, Saks Fifth Avenue
  • Junior Client Relations and Retail Manager
  • Bachelor of Arts