agile coach senior scrum master resume example with 18 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Client-focused, results-oriented Agile and Scrum Coach with over seven years' experience coaching technical and product teams. Well-rounded experience in various additional roles such as scrum master, business analyst, product administrator, project manager, and program manager across numerous industries.

  • Eight years Iteration (Scrum) Manager Experience
  • Four years Agile Coach experience
  • Five years Project Management Experience
  • 18+ Years IT experience
  • Scrum 101 Training
  • Story Writing Workshops
  • Release Planning Workshop
  • Certified: CSM, CSPO, CSP, SAFe Agilist
  • Scrum, Kanban, TDD and XP practices
  • Successful team transformations and Scrum implementations
  • Converted Scrum team to Kanban
  • Individual and Group coaching
  • Successfully coached struggling teams to greater performance measured by faster development, higher quality, and fewer release roll-backs
  • Created communication processes to enable non-collocated teams to increase productivity and decrease communication gaps
  • Successfully coached Product Owners to better understand their role, improve Backlog maturity, and to evangelize about team successes to executive leadership, reversing years of poor performance
  • Coached executive leadership about Agile best practices and helped resolve numerous problems regarding predictability, transparency, estimation accuracy, and deployments
Work Experience
Agile/Scrum Coach at Team and PMO level, 07/2015 -
F. B. Foster Nampa, ID,
  • Coached struggling teams and individuals on Scrum framework and Agile mindset.
  • Coached struggling Product Owner to improve story quality and planning.
  • Restored order on the teams by re-establishing Agile best-practices and accountability.
  • Coordinated application development across five teams in USA and abroad.
  • Team productivity increased significantly and restored the confidence of upper management.
  • Coached the PMO and executives on Scaled Agile Framework and guided them to formulate a plan for a transition to the SAFe model.
  • Drove improvement within Product, PMO and Development approaches to Release Planning, Release Train planning, and cross team coordination.
  • Coached Product Owners, Scrum Masters and Dev Managers on their roles and areas of improvement.

Agile Implementation/Assessment Coach, 05/2015 - 06/2015
Icf International, Inc Caguas, PR,
  • Performed brief Agile Health Assessment
  • Identified areas of misunderstanding by management and coached improvements to release plans
  • Led team of Agile Coaches to gather metrics on the client's agile maturity
  • Engaged 5 to 7 teams
  • Provided additional coaching and support to internal team-level coaches
  • Created recommended course of action for improvements
Consultant Agile/Scrum Coach, 06/2013 - 05/2015
Blue Cross, Blue Shield: Consultant City, STATE,
  • Guided 4 of 20 teams during a large scale conversion from legacy COBOL systems to a modern JAVA architecture.
  • Observed teams and identified areas of improvement on Agile best practices, and Scrum processes.
  • Held workshops and training sessions to guide learning in order to improve performance, predictability, delivery, and quality.
  • Identified "legacy" processes that produced additional wait-times and inefficiencies. Worked with Management and IT to develop solutions that removed the waste.
  • Guided product owners in backlog improvement, Feature creation and User Stories decomposition, release planning and then cross teams planning.
  • Organized and ran Scrum of Scrum meetings.
  • Coached multiple JAVA development teams against hard dates to meet the tight development deadlines related to Affordable Care Act upgrades.
  • Provided guidance on adaptation of SAFe methodology, planning Release Trains and Program Increment deployments.
Scrum Master, Agile Coach, Program Manager, 03/2012 - 06/2013
Pearson ECollege City, STATE,
  • Successfully determined gaps in team and department performance, developed an improvement plan, and improved performance by greater than 20% on each team.
  • Successfully implemented SCRUM framework for the Technical Consulting (TC) group developing software in a Software As A Solution (SAAS) system.
  • Led PMO effort to develop an Agile Project Estimation methodology.
  • Ran SCRUM rituals for the TC team, including backlog grooming, iteration planning, retrospectives, daily stand-ups Daily, weekly, monthly reporting, burn-down/burn-up charts, and cumulative flow diagrams to measure progress and keep team on track.
  • Managed other projects as-needed, and served as interlocutor for Sri Lanka development teams with local release teams.
  • Successfully managed dozens of releases through complex SAAS release processes.
Project Manager, 10/2011 - 01/2012
Level3: Consultant City, STATE,
  • Program manager in charge of the Level 3 & Global Crossings Infrastructure.
  • Responsible for coordinating the kickoff and planning of 16 integrations projects.
Consultant Project Manager, 07/2011 - 10/2011
BW Bacon Vail Resorts: Consultant City, STATE,
  • Served as project manager for the Vail Epic Photo program with particular.
  • Equipment procurement, assembling and testing photographic kits
  • Software requirement elaboration, communication and collaboration with Development Teams
  • End-to-End testing, Deployment
Scrum Business Analyst, Project Manager, Scrum Master, 11/2008 - 07/2011
HealthGrades City, STATE,
  • Project Manager, Requirements Analyst and Scrum Master on multiple executive projects and programs to integrate new properties into HealthGrades.
  • Served in SCRUM roles such as Scrum Master, Agile Requirements Analyst Coordinating the efforts of teams in various locations within the USA and Australia.
  • Interviewing stakeholders for business, functional and systems requirements.
  • Excelled at Project Management techniques and received praise for ensuring that the project remained focused and was delivered on-time, and met all stakeholder requirements.
Business Analyst/Senior Requirements Analyst/ Project Manager, 04/2007 - 11/2008
CSS, Finance Industry:Consultant City, STATE,
  • Identified gaps and failures in the BA process and proposed changes that resulted in the creation of a new department for Requirements Analysis (RA) Specialists.
  • Coached product team on requirements management processes.
  • Coached junior Business Analysts on requirement elicitation, documentation and traceability.
  • Elaborated a new RA role, rolled out the new position, and hired RAs and trained them.
Business Analyst, Disney Photo Imaging: Consultant, 11/2006 - 04/2007
Walt Disney World City, STATE,
  • Applied RUP methodology to analyze and document requirements for the Disney Photo Imaging team.
  • Project managed each agile development project and successfully achieved objectives on time.
IT Business Analyst, 01/2000 - 2006
Syniverse Technologies City, STATE,
  • Gathered and documented Business and System Requirements using Rational Unified Method RUP).
  • Managed Requirements Traceability via Rational ReqPro.
  • Requested by Sales to develop presentations for Product Offerings and present them to customers.
  • Presented new products to International executive and technical level customers.
  • Accomplished corporate goal of analyzing and developing a new clearing product for Brazil, under budget and against great difficulties.
International Corporate Trainer, 06/1996 - 06/2000
DirecTV Galaxy Latin America City, STATE,
  • Performed needs analysis, developed curricula and supporting training materials for the development of new DirecTV businesses in the region.
  • Subjects included business processes, product features, and supporting financial and CRM applications.
  • Provided CSR and Executive-Level product training in Spanish, English and Portuguese throughout Latin America.
  • Consistently increased CSR efficiency through process and trouble-shooting training.
  • Reduced trouble-ticket escalations by providing Problem Solving training.
  • Supported Engineering and Software Development teams in setting up product and billing application testing.
  • Member of Business Process Improvement project team that successfully increased sales in the region Team Lead for Conditional Access Reconciliation project that diminished exposure to signal piracy by decreasing the number of "orphaned" active IRDs by over one-half million.
  • Led Business Applications training efforts for the deployment of DirecTV Puerto Rico launch.
Education and Training
BA: Secondary Education and Spanish Literature, Expected in
University of Colorado - Boulder, CO
Status -

Secondary Education and Spanish Literature


Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

SAFe Agilist (SA)

Agile Certified Practitioner (ACP)

Rally Super User Training (2015)

Computer Based Curricula

Scrum Team Training

Requirement Elicitation via Use-Case Modeling

UML Modeling

English, Spanish, Portuguese
Technical Skills
Rally Power User Expert 3 2015
Serena Agile Planner Expert 1.5 2014
Microsoft Office Pro Suite Moderate 18 2012
Familiar with Java, .Net, C# Mainframe systems Moderate 15 2015
SAFe, Scrum, Kanban Expert 7 2015

Agile Management Tools: Jira, Rally, Serena Agile Planner, VersionOne

Requirements Management tool: Rational Requisite Pro

Project Scheduling tool: MS Project

Internet environments (XML, HTML, .NET)

Data Base: SQL, Oracle

Multilingual: Spanish/Portuguese

Creation of Test Plans, Test Scripts

Omniture, Google Analytics, Pivotal Tracking, ClockingIT

MS Products (Project, Word, PowerPoint, Excel, Visio, etc.)

HP Quality Center

Team Foundation Server (TFS)

Visual Studios (VSTS)

Telecommunications technology

Disaster Recovery

Change Management

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Colorado

Job Titles Held:

  • Agile/Scrum Coach at Team and PMO level
  • Agile Implementation/Assessment Coach
  • Consultant Agile/Scrum Coach
  • Scrum Master, Agile Coach, Program Manager
  • Project Manager
  • Consultant Project Manager
  • Scrum Business Analyst, Project Manager, Scrum Master
  • Business Analyst/Senior Requirements Analyst/ Project Manager
  • Business Analyst, Disney Photo Imaging: Consultant
  • IT Business Analyst
  • International Corporate Trainer


  • BA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: