Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A resourceful and solution-oriented professional with successful years of experience facilitating the delivery of solutions to clients. An analytical thinker, deft in evaluating and implementing processes while promoting a culture of continuous improvement. Impressive collaborator with experience in facilitating processes, excellence for agile methodologies, and best practices. A wealth of experience garnered in coaching and managing teams in diverse industries. Exquisite communication skills, versed in fostering self-organizing and high-performing teams.

  • Coaching & Mentoring
  • Facilitation
  • Team Collaboration
  • Effective Communication
  • Interpersonal skills
  • Enterprise Agility
  • Conflict Facilitation
  • Servant Leadership
  • Lean System Thinking
  • Project Management
  • Process Improvement
  • Agile / Lean Practitioner
  • Agile Software Development
  • Stakeholder Management
  • Risk Assessment & Mitigation
Work History
Agile Coach / Scrum Master, 05/2021 to Current
KareoRemote Account Executive Sales (Multiple States), CA,
  • Identify anti-patterns, coach team on Agile and Scrum practices, and guide team towards incremental delivery of value daily, meeting sprint goals, vision, and roadmap
  • Enhanced team efficiency by facilitating capacity planning and tracking velocity using metrics on Jira
  • Collaborate with Product Owner, Team members, and SMEs to define solutions and drive relentless improvement
  • Influenced peer pairing, team collaboration, and improved communication to ensure that flow of work is inhibited, increasing commitment by 20%
  • Build cross-functional teams to deliver solutions by organizing teams around features and encourage personal development of team members
  • Identify and resolve impediments and bottlenecks, manage dependencies, and shield team from external interferences thereby increasing team velocity by 15%
  • Support product owner in backlog grooming and facilitating sprint refinement ensuring healthy backlog for next sprint.
Scrum Master, 10/2020 to 04/2021
KareoRemote Backend Api Engineer Iii Development Irvine, CA,
  • Establish alignment, collaboration, and process improvement by 25% by facilitating cadence events like sprint refinement, sprint planning, reviews, daily scrums, and retrospectives meetings
  • Guided team members in decision-making and problem identification and guide them to solutions
  • Identified and helped remove impediments to maximize value delivery at each sprint
  • Optimized communication and collaboration to build self-organizing team and achieve consensus towards delivering increments of value
  • Pioneered teams’ efforts towards continuous improvement
  • Utilized agile metrics to provide transparency and track sprint progress
  • Partnered with team in documenting DOD and ensuring acceptance criteria are met
  • Coached organization on agile knowledge, implementation, and adaptation to achieve desired mindset.
Scrum Master, 01/2014 to 12/2018
CCF Real Estates & Services, AnambraCity, STATE,
  • Projects: Glorious City Estate, CCF New Heaven Estate
  • Fostered adoption of Agile and scrum principles and practices shrinking time to market and increasing speedy delivery of value by 15%
  • Helped team better manage changes and deliver solutions to satisfy customer’s needs
  • Facilitated continuous feedback and transparency using information emitters resulting in open working environment
  • Supported product owner to keep product backlog healthy and prioritize backlog in preparation for sprint planning to ascertain effective deliverables
  • Maintained time boxing and inspired team participation in sprint events, driving continuous delivery and improvement
  • Accelerated delivery of value; identified dependencies, resolved impediments and shielded team from interferences.
Project Coordinator / Project Manager, 10/2008 to 12/2013
Sylver Oil Nigeria LimitedCity, STATE,
  • Maximized transparency to track team velocity, making information radiators visible for all to provide transparency on progress
  • Promoted effective communication and collaboration within multiple onshore and offshore teams by 30% building consensus for achievement and continuous improvement
  • Prepared and distributed progress reports and metrics for key stakeholders and clients
  • Directed team by using organizational resources to improve work capacity and mentoring team members
  • Energized team by ensuring engagement in project and making meaningful contributions
  • Collaborated with stakeholders and team members to set realistic and achievable goals.
Master of Arts: English Language and Literature, Expected in 12/2008
Nnamdi Azikiwe University - Awka, Nigeria,
Bachelor of Arts: English Language and Literature, Expected in 05/2004
Ebonyi State University - Abakaliki, Nigeria,
  • Certified SAFe® 5 Advanced Scrum Master (SASM) – Scaled Agile, Inc.
  • Certified SAFe® 5 Scrum Master (SSM) – Scaled Agile, Inc.
  • Scrum Product Owner Certified (SPOC®)- SCRUMstudy - Accreditation Body for Scrum and Agile
  • Project Management Professional (PMP) - Project Management Institute
  • Professional Scrum Master 1 (PSM 1) -
  • Scrum Fundamentals Certified (SFC™) – SCRUMstudy - Accreditation Body for Scrum and Agile
  • Six Sigma Yellow Belt (SSYB) – 6sigmastudy - The global certification body for six sigma certifications
  • Scrum Master Accredited Certificate (SMAC) - International Scrum Institute™ (Scrum Institute)

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School Attended

  • Nnamdi Azikiwe University
  • Ebonyi State University

Job Titles Held:

  • Agile Coach / Scrum Master
  • Scrum Master
  • Scrum Master
  • Project Coordinator / Project Manager


  • Master of Arts
  • Bachelor of Arts

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